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I have just received my first order from them.
I ordered yesterday at midday, received email updates, then text updates from their courier, DPD, including a one hour delivery window. The DPD driver arrived 8 minutes into this window!
I am very happy with the service, and the forks were the cheapest I could find on the net!!
Finally, a year after starting, my summer bike will be completed very soon 🙂
And delivered today. That's 24hrs from order to delivery, including the Royal Mail influence. I know there's been issues in the past but the new combination of prices and delivery could well make giving them another go worth while.
Credit due to the manager at Chesterfield, he has been in contact with me also. If the result of this thread is that JE James becomes a better bike shop then it'll have been worthwhile having a grumble. Fingers crossed
same here too. I had an email from Dean at the Chesterfield store. he got in touch to ask if I minded discussing the poor experience I'd had there.
When we spoke he sounded genuinely put out about what I told him and seemed like a good bloke. I was impressed that he'd gone to the trouble to get in touch to be honest.
Email from Jonathan who's looking into my issue too.
Been a couple of days but give him time. Good to see they are taking positive action.