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TJ's post reminded me of one about 6 months ago. Customer purchased a used Vito (12mths old) off us. He was quite a long way away but van was under manufacturers full warranty so he should have been looked after. He had the used van 12 months and phoned us up complaining. No prior warning of issues and as far as we were aware he was another happy customer. He tore me off a new one telling me the down time he had. Pretty run of the mill issues tbh, nothing major and it sounded like he was treating his local dealer like an arse so wasnt getting much in return. He went into great detail why he didnt want to keep the van. While he was telling me his issues i pulled up his sale file. As soon as he paused for breath i said it was unacceptable for him to be in such a situation and i felt really sorry for his inconvenience. In this instance i would offer him every penny he paid for his vehicle 12 months ago and offer him the pick of our current stock.
He never took me up on the offer because
a) He knew that every penny on his van meant he was seriously undervaluing his vehicle due to value increase
b) He knew that prices for the same or 12 month newer vans than his own were out of his price range now.
Lot of unrealistic expectations and first world problems on here.
Make sure you have it writing that the item failed within the warranty period and use a 3rd alternative till the item eventually comes into stock. Get a few services thrown in to cover the cost of a dashtop satnav.
The littlest hobo - yup. If you want to go shouting about your rights make sure that you know your actual rights and that you have taken the correct steps along the way.
I guess this is where you find out if your dealer is any good or not, and whether your premium car is actually premium or just overpriced. New cars are a lot of money for just first world problems to be sucked up
Currently been looking at cars to replace ours, VAG group talking about 40+ weeks lead time on certain models with no obvious sign of it stopping anytime soon. In stock cars going as soon as they go up online. It's pretty brutal out there for cars at the moment.
If you give it back and get your money back cars are appreciating at the moment so you'd be in a worse position probably. I'd agree a workaround and help from the dealer and suck it up.