Getting a Garmin re...
 

[Closed] Getting a Garmin repaired in the UK

Posts: 0
Free Member
Topic starter
 

I've got a few problems with my Edge 305.
The lap button is almost impossible to press by finger pressure.
It occasionally goes dead and needs resetting.
There is a lot of condensation inside the screen.

I found this on Garmin's site, http://www8.garmin.com/support/outofwarranty.html which seems to be what I'm looking for, a flat $79 repair charge, except that it's a US only service.
Is there a similar UK service ? I can't find it on their website.


 
Posted : 21/01/2011 12:16 pm
Posts: 251
Full Member
 

Uk does the same - was £65 when I used it - they just replaced it.

re: buttons I found having a good clean around them with a pin to clear all the accumulated cack out made them work a lot better but the condensation is a return to base job I'd say.

use the warranty [url= http://www.garmin.com/uk/support/warranty/ ]http://www.garmin.com/uk/support/warranty/[/url] line to get a returns number - you give them card details and they charge before returning unit. Was about 3 day turnaround when I did my 305.


 
Posted : 21/01/2011 12:20 pm
Posts: 50252
Free Member
 

*misreads title as "Getting a German repaired in the UK"*

*Breathes sigh of relief*


 
Posted : 21/01/2011 12:22 pm
Posts: 0
Free Member
Topic starter
 

OK, thanks.
I've searched the site again and I still can't find a link there to the page you linked to.
Edge 305s still go for £150+ on ebay, so £65 for a recon doesn't sound too bad.


 
Posted : 21/01/2011 12:27 pm
Posts: 0
Free Member
 

Can't help with your request but is there a new weekend photo challenge up yet?

Carry on!! 🙂


 
Posted : 21/01/2011 12:31 pm
Posts: 251
Full Member
 

merlin are doing 305's with cadence for £135 in their sale if that influences your decision...


 
Posted : 21/01/2011 12:31 pm
Posts: 10334
Full Member
 

Try this link then
http://www.garmin.com/uk/support/contact-support

I had my 705 repaired/replaced for 90quid after it got damaged in an OTB incident 🙂 - seemed like a very good deal. I think I phoned them first


 
Posted : 21/01/2011 12:35 pm
Posts: 0
Free Member
Topic starter
 

Ooh, now that's tempting.
£134 for a brand new unit with 12 months warranty as against £65 for a recon unit with 90 days warranty. Thanks for the info, definitely worth considering.

Mulletus Maximus, it's been up since Sunday night. I was going to bump it later.
http://www.singletrackworld.com/forum/topic/weekend-photo-challenge-22nd23rd-january-2011


 
Posted : 21/01/2011 12:37 pm
Posts: 7840
Free Member
 

Speak to them. They usually send out new units as warranty replacements. Their service is fantastic, ring them.


 
Posted : 21/01/2011 2:50 pm
 DT78
Posts: 10066
Free Member
 

Yep ring them, or if you are near southampton pop in. Just dealt with them over a warranty replacement for my 800. Great service. 48 hour turn around.


 
Posted : 21/01/2011 2:54 pm
Posts: 0
Free Member
 

I think on my old Vista (v old!) Garmin UK charged about 50 quid (just looked up and it was actually £36.66!) for a replacement which came with a 1 year warranty - excellent service! It may have been a refurbished unit, if it was the case, screen etc were brand new, I was v happy!


 
Posted : 21/01/2011 3:48 pm