Looking at this from the other side, DPD have a better than 98% on-time delivery rate in the last twelve months for us (out of many, many thousands of parcels sent), in the run up to christmas they were hitting 99.6% - that's unbelievably good.
Royal mail we expect about 96-7%, parcelforce* 95% and the brief trial we had with yodel** something stupid like 85%.
The tracking system also results in less than half the number of customer contacts concerning delivery than other delivery companies.
All in all, they're pretty much the dogs danglies as far as a retailer is concerned.
*who I've not worked with for a couple of years now...
**Again, a while ago
Wish I had DPD for this package I'm waiting for, stuck with YODEL, delayed by 24hrs, sent to wrong depot.
Sometimes feels like yodel are a sort of shill company, created by the other couriers to make them look better.
Lets see if DPD fair any better for me; Laimonas is due to deliver my Garmin Edge 810 between 15:31 and 16:31!
Cheers,
Jamie
I've had the tracking thing tell me the driver is still 15 minutes away - gone out to the front door and found a card saying they'd tried to deliver but I wasn't in.
Bugger, didn't come from Peterborough did he? At least I'm at work with a gert big OPEN sign outside!
Cheers,
Jamie
Sat at home waiting for a parcel from Loco, might come today. Might not. As i have heard bugger all from TNT 🙂
I did LOL at the first delivery attempt and build up!
Oh and the bucked one too. 🙂
Five minutes to go until the end of the 1 hour window, no sign of Laimonas yet...
Cheers,
Jamie
Five minutes to go until the end of the 1 hour window, no sign of Laimonas yet...Cheers,
JamiePOSTED 6 MINUTES AGO
Well? Don't keep us in suspense....
Just turned up, 7 minutes late. Huzzah! No time to charge it for the ride home tho!
Cheers,
Jamie
Dowhit from Interlink is delivering my parcel between 1136 and 1236.
He is on delivery number 25, I am 28.
Will he make it?
DPD's website is sh*te!
I've gone to the URL on their sorry we missed you card and it asks for a reference that isn't given on the bloody card.
Now the pleasures of the call centre.
Should have shopped locally!
Tsk!
Domwhit got my parcel safely to me at 11:55. Clicked on the tracking link at 1154 and saw his van was on my lane, met him at the door.
Well done interlink.
Friendly chap as well.
