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You steal that parcel, that’ll learn ’em!
I haven't stolen anything, but do carry on ranting, if it amuses you.
If pretending I'm ranting also helps deflect from your obvious ruse, you fill yer boots. 🙂
Amazon obviously anticipate a certain amount of stuff to go astray for whatever reason, and consequently they take it on trust when you report something not arriving. They equally know that some of those reports will be deliberately fraudulent and allow for that in their calculations. They could just refuse to listen when you report something not arriving, but they have obviously put a value on the good will and offset it against the cost.
Personally I don't like the idea of a monolithic company dominating the market and I don't like their approach to paying taxes but I find it very difficult to fault Amazon's customer service. In the past I've complained about the quality of a product and requested a return/refund but been told to just keep it and have had the refund anyway. Some things aren't worth Amazon bothering with, although this could encourage people to complain on the off chance of getting to keep the item and the refund. Most people are pretty straight.
On this filters business I'd just keep the item - it's not worth the hassle, and you've already suffered enough by being conned into buying something nobody needs.
i usually include my name in the company name, like this, without spaces
AMAZONlester PRIMEsmith