FFS
Item B is £329.00. He takes it back and they charge him an admin fee of £25.00 because he opened the box.
He decides he wants item C at £279.00, so they refund him £25.00 - which is the difference they now owe.
£279.00 (item) + £25.00 (refund) + £25.00 (admin fee) = £329.00.
They keep the £25.00 admin fee and he's therefore paid £304.00 for the item.
£279.00 (item) + £25.00 (refund)
Why are you adding the refund?
so it comes down to whether or not he's happy to still be paying the £25 penalty, doesn't it ?They keep the £25.00 admin fee and he's therefore paid £304.00 for the item.
Me, I'd be taking my cash back, less £25 (ie £304) if they insisted on taking an admin fee. If I was keeping my business with them I'd expect them to waive it
Drac - Moderator
£279.00 (item) + £25.00 (refund)
Why are you adding the refund?
so it comes down to whether or not he's happy to still be paying the £25 penalty, doesn't it ?
no I'm not happy btw
yes why ?
329item - 25(handling charge) = 304 - 279(new item) = 25 (which is back in my account )
£329.00 (item B) minus £25.00 (admin fee) = £304.00.
Item C is £279.00 + £25.00 admin fee that they've kept) = £304.00.
The £25.00 (refund) is the difference between £304.00 and £329.00 (item B).
£25.00 admin fee that they've kept
They refunded. That's why they call it a refund.
Drac, they've kept the admin charge
The difference between what he paid in for Item B (329) and Item C's price (279) is 50 quid
They gave him £25 back. He is £25 out of pocket (which equates to the penalty charge, but it still means he's out of pocket)
scaredypants - Member
Drac, they've kept the admin charge
this is true they did
The difference between what he paid in for Item B [s](329)[/s]304 and Item C's price (279) is 25 quid, which they gave back.
this is true they did
Wait what? Did they refund you £25 after item C or not?
He has paid £329.00
He has an item that cost £279.00
The shop have taken an admin fee of £25.00
£329.00 minus the admin fee leaves £304.00
£304.00 minus the £25.00 refund = £279.00
He has therefore paid £279.00 + an admin fee of £25.00 which = £304.00
The £25.00 refund is the difference between this £304.00 and the original £329.00.
Keep it simple ... 🙄
(Must not be defeated by simple calculation)
A = Bought A £289
A = Return A
A = Refunded A
Total cost £0
-----------------------------
B = Bought B £329
B = Return B
B = Refunded B
B = Incurred £25 handling charge
Total cost £25
-----------------------------
C = Bought C £279
C = C now cost £279 + handling charge £25 = £304
C = Refunded £25
Total cost £304 [b][u]MINUS[/u][/b] £25 (refund) = £279
Therefore, Price of C = £279.
😡
No Chewkw you're supposed to add the refund. 😆
Chewkw is correct. I have the same sums.
EDIT: what WAS the item, anyway?
Drac - ModeratorNo Chewkw you're supposed to add the refund.
😆 I would be very rich that way.
I don't think they refunded B like Chewkw is suggesting.
Looks like £25 down to me (the admin charge)
No no no!!
He buys Item B for £329.00.
He returns Item B, but he's opened it, so they charge him a £25.00 admin fee. He is now entitled to a £304.00 refund. £329.00 minus £25.00
He now buys Item C for £279.00. They refund him the £25.00 difference between Item C (£279.00) and the £304.00 refund he was entitled to after they took the £25.00 admin charge from his original £329.00.
Squidlord - Member
Chewkw is correct. I have the same sums.EDIT: what WAS the item, anyway?
I want to hear The Sanity Assassin's answer !
I shall reveal all in good time
Tee hee
seems to me you've paid 279 for a thing (item C), plus 25 quid for the pleasure of opening a box.
Whether the former is a fair price, only you can judge. I'd be a bit annoyed at the latter.
Im now sure drac is trolling.
c'mon OP, what costs 25 just to open the box?
No, the actual cost of item C was (279-25)=254
buy item C for £279 [b]and[/b] got a £25 refund
£329.00 (Item B)
£25.00 (Admin fee)
£25.00 (Refund)
£279.00 (Item C)
£329 (Item B) minus £25.00 (Admin fee) = £304.00 minus £25.00 (Refund) = £279.00 (Item C)
The admin fee was NOT refunded. He has paid that along with his £279.00 for Item C
The Sanity Assassin
it sounds right !
Item was a bloody TV from Richer Sounds it was taken back as SONY smart TVs don't have 4 On demand on them ! I said they should put a sign up up stating that ! The nice guy said loads of people complain about this so Im gonna call Customer services tomorrow and see what they say !
thanks and no Im not happy that they STOLE £25 from me
£329 (Item B) minus £25.00 (Admin fee) = £304.00 minus £25.00 (Refund) = £279.00 (Item C)The admin fee was NOT refunded. He has paid that along with his £279.00 for Item C
But I thought you got a 25 pound discount/refund on the final item you bought? So that would balance everything out.
In any case, 25 pounds might be worth it if there was lots of that plastic sheeting to peel off the screen. And if you popped all the bubble wrap. I love unpacking boxes. #childish
But I thought you got a 25 pound discount/refund on the final item you bought? So that would balance everything out.
Yup they word 'and' rather than 'with' implies that.
Calling ALL stw PhDs please ... you do the maths.
😛
£329 + £25 - £25 = £329 - £279 = £50 Down.
mrkstvnz - Member
£329 + £25 - £25 = £329 - £279 = £50 Down.
NO NO NO
chewkw - Member
Calling ALL stw PhDs please ... you do the maths.
can you be right ?
heres the original question again !
unfitgeezer - Member
Bought item A for £289, it stopped working back to shop and upgraded to item B that cost £329 so paid extra £40 item B was crap so back to shop, shop want £25 handling fee as item B was opened, so eventually buy item C for £279 and got a £25 refund !Over all am I out of pocket ?
thanks
ooo this is fun
mrkstvnz - Member
£329 + £25 - £25 = £329 - £279 = £50 Down.
By that logic.
£329 - £329 + £25 return fee = £304
£279 - £25 refund = £254
£304 - £254 = £50
Damn he's £50 up.
If they refunded him the £304 after 'B' (on Chewkw workings) and then he made a seperate purchase of £254 (£279 with a £25 refund) for 'C' everything is square
If they used '£304' to deduct the final £279 and then give him the 25 quids back then that only squares the £304
Because he actually paid £329
Drac - ModeratorDamn he's £50 up.
😆 Where is that shop again? I want to buy something from them 3 times. 😆
forget the [b]£254 [/b] thats not part of the sum EVER !
look at the original question !
I did NOT get a £25 refund on £279 !
Where is that shop again? I want to buy something from them 3 times.
I don't know if it's the one in Clayton St but be careful in case you go to the one mrkstvnz works in.
Jesus bloody wept, we've sorted it. He's paid £279.00 for the telly plus a £25.00 admin fee - £304.00 total.
I did NOT get a £25 refund on £279 !
and got a £25 refund !
😯
theocb - Member
If they refunded him the £304 after 'B' (on Chewkw workings) and then he made a seperate purchase of £254 (£279 with a £25 refund) for 'C' everything is square
^^^ This is the normal way most shops do their refund. i.e. they would re-scan the item again to put it back to stock, then scan the next one etc ...
If they used '£304' to deduct the final £279 and then give him the 25 quids back then that only squares the £304.
Because he actually paid £329
^^^ This is for cowboys. If they start doing calculation in front of you ...
Drac - Moderator
I did NOT get a £25 refund on £279 !
and got a £25 refund !
A £25 REFUND OVERALL FROM THE TOTAL EQUASION !!!
So am I down £25 or not ?
unfitgeezer - Member
A £25 REFUND OVERALL FROM THE TOTAL EQUASION !!!
Then you are break-even. i.e. you paid correctly and they refunded you correctly. 😛
Yes
A £25 REFUND OVERALL FROM THE TOTAL EQUASION !!!
So you got a refund of £25.
Im actually laughing at this post !
according to some I'm break even
and according to others I'm at a £25 loss !
DEFINITIVE ANSWERS PLEASE LADIES AND GENTLEMEN !
£279 - £329 = -£50 Shirley . I've had beers so that's my excuse.
The £25 charge is cancelled out by the £25 refund.
Just for Chewkw
He pays £329.00 for Item B.
He takes it back and asks for a full refund. They say no, because he's opened the box, and charge him £25.00.
They refund him £304.00 (£329.00 (Item B) minus £25.00 (Admin fee))
He has now paid the shop £25.00 and has bought nothing.
He then buys Item C for £279.00.
Therefore, he has paid the shop a total of £304.00 for a telly with a price tag of £279.00. (£279.00 (Item C) + £25.00 (Admin fee))
He is out of pocket. And a bit miffed about it too.
