You dont have to be a biker to spot masking tape indicated paint chips, and what the hell happened to the seat clamp, I haven't got one in that condition even after years of use.
So much for bikes being inspected and checked before being send.
When will all this 2020 madness end!
To be a bit fair the forks did look brand new but the star nut and the steerer cut to 188mm kinda gave it away
So much for bikes being inspected and checked before being send.
I'd imagine that happens in the workshop and the bikes are reboxed for stock and dispatch rather than all boxes being reopened at point of dispatch. You can of course wonder why the paint chips were missed in the initial inspection, maybe they weren't and they took a punt on the buyer not being bothered, but once that sku-serial no combination is approved and in the system I doubt if it is routinely reinspected again.
The problem I've had with Wiggle, and to be fair it's seeming more commonplace among large mail order retailers, is the woeful lack of customer services with actual real people.
I had to return a pair of forks, which I did get a refund for, but the process was really frustrating and stressful. At no point was I able to speak to someone to explain the problem, or did I get a direct answer to specific questions asked in emails. It was always generic responses, template emails or choosing from a list of options that were never quite applicable.
They actually claim all bikes get a PDI, I assume that's a pre dispatch inspection.
Probably because they outsource logistics to a generic logistics / warehouse company and the minimum wage bod who handled that return just shoved it back on the shelf without giving it a second glance. Likewise the minimum wage picker / packer just pulled it off the shelf and posted it assuming it was the right thing. Wiggle etc are huge, you don’t have a cyclist enthusiast drooling over your order, just some ex-BA pilot who is struggling to pay bills and being a Wiggle picker was the only job he could find.
Did you see the picture?
Something is wrong if that can end up back on the shelf...
I'd love to know the backstory though ... because based on my own experience the "faulty" route is a lot more painful than the "changed my mind route".
Based on my experience I'd have returned that with "changed my mind" or "didn't like the colour" rather than damaged if I started the "damaged" then got an email saying it would be sent off to see if it's a manufacturing defect but if not then I have to pay returns and repairs or they just keep the bike.
I thought the stick a label on showing the problem suggested was brilliant... and wonder if this is the case here? It's a humongous hole.... it doesn't exactly need the masking tape and arrow but with it even the most casual glance by a near blind ex-pilot can't miss it.
They actually claim all bikes get a PDI, I assume that’s a pre dispatch inspection.
From the photo and the state of the seat clamp I'd say that was likely after (initial) dispatch. It looks like it's been smacked with something likey in transit.
I’d love to know the backstory though … because based on my own experience the “faulty” route is a lot more painful than the “changed my mind route”.
I'd be inclined to think you're probably right, returned unwanted rather than damaged "blind pilot" opens box, sees bike in correct colour, checks returns form "all fine but I dont like the colour" return to stock without removing from the box.
I’d be inclined to think you’re probably right, returned unwanted rather than damaged “blind pilot” opens box, sees bike in correct colour, checks returns form “all fine but I dont like the colour” return to stock without removing from the box.
yep, based on experience I'd just do the "wrong colour" or something....
a bit sad as obviously the result is some other poor sod getting it but I have no wish to repeat the last time.
I don't think most of us 'get' how big the wiggle operation is. If you look at their ebay page they flog more used & damaged kit in a month than some shops sell new stock in a year (this is a total guess btw but they sell a lot!). They actually have 833 items currently on sale there right now
I don’t think most of us ‘get’ how big the wiggle operation is. If you look at their ebay page they flog more used & damaged kit in a month than some shops sell new stock in a year (this is a total guess btw but they sell a lot!). They actually have 833 items currently on sale there right now
I do I check trisportresort nightly ... but that makes it all the more bizarre they don't have a proper process.
They actually claim all bikes get a PDI, I assume that’s a pre dispatch inspection.
Wife bought a bike from Wiggle, PDI form filled in, loads of problems with it - obviously chap was in a rush, ticked the form and shipped the bike. I don't really expect anything less really - if you read about what working in a warehouse is really like for big fullfilment companies....
My Orca came from a LBS, who supposedly built it up and checked it - right brake lever wasn't done up and slipped down the bars on the first ride, so even they can't get it right.
They actually claim all bikes get a PDI, I assume that’s a pre dispatch inspection.
The bike I almost bought certainly did as it failed the PDI because it had a scratch on the head tube and I was offered a discount if I still wanted it but I had gone cold on it anyway so saw it as a blessing!
I do I check trisportresort nightly
All the Reba's are on there now!
All the Reba’s are on there now!
Lots of forks ATM ... though a couple mis-described unless Fox don't know their own product ID's.
Boost ones are still misdescribed too.
trisportresort
Thanks, that's Sunday's browsing sorted!
For balance, I bought a set of wheels a few weeks ago with a defect that could easily have been user error. I knew it wasn't but it would be hard to prove. I simply could not remove the 12mm adaptor on one side to change it to qr. In trying despite being very careful it got mangled rendering the wheel unusable.
Absolutely painless perfect customer service experience.
Wiggle warrantied the wheelset with no issue, just asking for some photos. Wheels collected and full refund in a few days.
It just makes commercial sense as the money went straight back to wiggle in the form of more expensive wheels and plenty of other kit.
Been looking at a pair of bars, except now I can only buy the width I want by paying an extra £20 for a bar and tape bundle... The cheeky bar stewards! 🙁
Sent the forks back via their pre-paid Royal Mail option, just got the cash back in my account today. Easy and painless. I'd rather the forks had been what I actually ordered, but I've had worse retail experiences.
HOW DOES IT WORK?
It’s easy! Whether you purchased something from the UK or anywhere in the world, we’ll cover up to 12 returns on eligible PayPal purchases*. We’ll reimburse you for up to £15 per request.
*This service is offered by PayPal Pte. Ltd in partnership with CallPoint New Europe JSC (TELUS international Europe), the service processor.
FYI Not PayPal then, a third party. (In case such a thing bothers you?).
