Still waiting on a reply and phone call from you.
That's him!
Looks like the bloke out of the Sage Pay video.
We're trying to get through emails as quick as possible. It's a big job so sorry for any delays!
What I find odd is that some of us did get their orders.
I had a mixed shipment of Shimano and Hope. Whilst delayed it arrived.
So clearly “product” was making it in only to go back out - perhaps it was news to Richard.
I do hope that those who are out of pocket are refunded and that karma finds its way to those that orchestrated this.
PC89 - the local paper has picked this up and it appears they a) don't know the business has been sold and b) can't get hold of you to find out.
https://www.theargus.co.uk/news/17310599.end-of-the-road-for-specialist-bike-shop/
I'm famous!
Would be nice to have that £3k back in my account for Xmas pretty please...
Ibis Ripmo is being delivered today from Star Fitness. They look random but have been absolutely excellent with their customer service on the phone and by email.
Hopefully he’s been alerted to this thread and is feeling a bit jittery. I know he joined his boss/mate in hiding all his social channels…..
People on this thread have been posting variations of 'I know where you live' on his twitter.
I'd probably take a break from social media as well.
Hi folks -
We have been speaking to the new owners with regard to anyone who had a Santa Cruz order in with UBYK but that wasn't delivered before the liquidation. They are very keen to help anyone affected, but due to the ongoing mess unfortunately aren't yet in a position to supply these bikes. So have agreed that we will honour these orders directly at the price originally paid.
(While we can't help directly with any monies owing hopefully most of you will be able to claim back via your cards companies).
We are also potentially in the position to be able to transfer any V12 finance agreements too (although this is pending details from V12 themselves).
If you are affected by this situation please get in touch with us asap on either 01423 780088 or info@jungleproducts.co.uk and hopefully we can get you sorted out.
many thanks
Dickon
@ryanw - after being nearly ripped off on a highend bike via mailorder you go and order another high end mailorder bike from a place you know nothing about? Does anyone actually ever find their nearest dealer/stockist foir a brand and use them?
Good on you Dickon - very decent offer.
I called them up before placing the order due to having a few queries about the bike.
They went and looked at the physical, in stock bike whilst on the phone to me and confirmed my queries. Have been very helpful and provided a next day delivery service via DPD.
I always pay by credit card just in case, however, happy to give anyone my money, no matter how big or small the company, as long as they provide a decent service.
"We are also potentially in the position to be able to transfer any V12 finance agreements too (although this is pending details from V12 themselves)."
What are the odds the finance agreements have already been completed and paid out to UBYK?
“What are the odds the finance agreements have already been completed and paid out to UBYK?”
V12 only pay out to the retailer once the customer receives the goods, but usually trust the retailer to confirm that’s happened.
Hi Zeus - Happy for that to happen and we've already had a customer contact us saying he'd re ordered through Pedal & Spoke. However due to a number of these UBYK orders being provided on various special offer prices we would not expect our dealers to take the margin hit.
We also wanted to provide some degree of security and reassurance by dealing directly with these customers, which I would imagine has taken a bit of a knock!
This is a one off situation that we are looking to find the best solution for.
cheers
@chiefgrooveguru
"V12 only pay out to the retailer once the customer receives the goods, but usually trust the retailer to confirm that’s happened."
The retailer has to login and confirm the goods have been received by the customer and then they payout within a few days. This relies on the honesty of the retailer and the fact the individual member of staff who has a login is approved after training to do finance sales and agreements and under FCA regulations is then responsible for their actions.
I have heard of at least one retailer who completes finance agreements early in order to ease cashflow and pay suppliers.
There is one Trustpilot review of UBYK where they completed a finance agreement early....
All the while the suppliers like Jungle above are oblivious to these long term issues or do they not care as long as they are getting sales?
All the while the suppliers like Jungle above are oblivious to these long term issues or do they not care as long as they are getting sales?
Oh they care alright, they'll have credit limits in place so are likely to end up burned themselves unless they see it coming (although they may also have insurance in place too)
...
It's all publicly freely available published information as a ltd company on companies house. You know the kind of information a business would look at when dealing with another business as part of due diligence so they don't get their fingers burnt.
No doubt there is, I was super amazed to see that figure myself.
It’s all publicly freely available published information as a ltd company on companies house.
Curious why you felt the need to go looking for the info then bring it up, while appearing to criticise Jungle for helping out?
@legend
"Oh they care alright, they’ll have credit limits in place so are likely to end up burned themselves unless they see it coming (although they may also have insurance in place too)"
Credit limits based on a credit reference agency check that will say a max of £500 for UBYK only a couple of months ago? Credit limits based on looking at their published annual accounts showing losses? Credit limits based on their poor reviews, poor business practices of saying everything is in stock when it isn't, shipping internationally for free regardless of cost, taking payments before goods are even in stock let alone dispatched? credit limits based on their discounting and massive 0% interest free offers that leave no margin to run a business on and hurts every other dealer?
What I would do as a supplier in that situation is make every dealer commit to even bigger pre-season orders to keep their dealership and then act really surprised when they go bust and I lose money.
Wasn't exactly criticising Jungle per se more think it should have been referring customers to their dealers (they are a supplier after all)
the kind of information a business would look at when dealing with another business as part of due diligence so they don’t get their fingers burnt.
As a consumer I tend not to do those things when buying an item that's listed as in stock by a retailer though?
I'm not suggesting hiding facts but the post did rather smack of "dobbing them in under the guise of offering to help"
Are you just having a pop at every person and company involved in this thread? All I'm saying is that they'll care as they'll get hosed if owed money in this situation. If they have pushed orders onto people then the shop is also to blame for putting themselves on the hook (although it's also unlikely that the shop would then want or be able to take the whole order in one drop)
Sorry you felt it was somehow dobbing someone in, not sure why you would. I figured that as Pedal and Spoke are I believe nearest Santa Cruz dealer to Ubyk Brighton and have a great rep then they could appreciate a supplier doing what a supplier can and refer customers to them.
"As a consumer I tend not to do those things when buying an item that’s listed as in stock by a retailer though?" Is that not what online reviews like google and trustpilot are for or do you just like the rock bottom price?
zeus - no problem with the suggestion - I have freinds who've bought Santa Cruz (and other) bikes from P&S but why drag in an (incorrect as it turned out) loss figure to try and strengthen the argument? This thread is largely about people losing confidence in a retailer and it felt like bringing P&S financial position in wasn't really helping with that?
I don't use online review sites - they're too easily manipulated and tend to promote retailers that pay for advertising, however much they would claim independence. Price is important but I'll favour one retailer over another based on past experience and or the size of the business (I'd tend to pick the smaller one).
I don't spend more than I can afford to lose with a retailer and/or use a payment method that offers protection. It's the same rules I always used when I bought stuff from the classifieds on here and it generally works.
Is this still you offering them support zeus?
I am not trying to do down anyone's business I just feel it's a real shame that really good and enthusiastic retailers cannot make money in this sport that I love or anywhere it seems these days.
We all know about changing shopping habits and brands and suppliers all have a role to play in ensuring we have a thriving industry but I think public awareness of how many well respected and good retailers are suffering can only have a positive impact on shopping habits and pressure brands and suppliers to play their part. Maybe we as consumers will put less emphasis on price and discounts if we really want to keep the good guys trading.
I spoke to a rep for a mid size bike/parts supplier yesterday and he told me of 710 accounts they have in the UK 700 are reporting trading losses.
If we care about our good retailers we need to ensure they have a viable business model and if that means accepting less discount or a shorter 0% interest free period then maybe that's what we need to do.
Maybe some people really don't care as long as they get the very cheapest price possible and that is fine too but eventually you will need up paying more when there is only a handful of large uncaring retailers left or you are buying direct from another country and tolerating very long lead times for warranty replacement frames or even an email reply.
I spoke to a rep for a mid size bike/parts supplier yesterday and he told me of 710 accounts they have in the UK 700 are reporting trading losses.
Reporting these losses to who? Sounds a bit made up tbh
Most bike shops are limited companies and have to file annual accounts at companies house where anyone can view them so that's who they are reporting them to as they are legally obliged to.
Did the rep make it up? Perhaps but not sure why as it's not in his interest. Did I make it up? You are welcome to think that if you like.
WHy are you trying to drag this thread off into an already well trodden tangent?
I want to know about UBYK and what all the good folks who have been ripped off by them are doing.
On whether or not individual managers, other than the owner, are culpable for lies that were told in the run up to the crash, there are some massive assumptions being made that might be true, might not be. I've been that manager, lying (in this case to suppliers rather than customers) but I didn't know they were lies when I told them.
In my case, I knew the business was struggling and we had woeful cash issues. When the owners of the business told me dates and values of incoming investment, I worked out how much we could pay to which suppliers and when. and told the suppliers. Then the promised funding didn't appear, shortly after which we went down the pre-pack administration rabbit hole and the suppliers got shafted.
I'm not saying that this is what happened here, but it could be. Perfectly feasible that the guy making the promises was acting in good faith - although the business was obviously in trouble, it's quite possible he was told "Don't worry, we've found a buyer for the business so it's all going to be alright" - not even entirely untrue, as a buyer was in fact lined up for the business.
I don't know whether something like this happened, or whether the guy in question was in on it. The point is, none of you lot know either. We've had a poster on here saying they guy was a victim along with everyone else, but that could be BS, or could be misinformed. Or, it might be true.
Jackhammer, as I understand it, there's little that can be done until an administrator is appointed (and even then it'll just be a case of registering as a creditor).
However, if you paid by credit card or PayPal then it's certainly worth starting proceedings with them. Likewise, if you'd setup a finance agreement I'd get in touch with V12 right away.
I wasn't really dragging it off topic as such but as loads of posts have been moderated/deleted it will now look like it.
I’ve managed to get sorted finally thanks to the efforts of PayPal and jungle
Thanks folks
Absolutely no thanks at all to James and rich the masters of the vanishing act
Nonk what did you do and say? PayPal have told me that their policy is to wait 10 days for Ubyk to respond and I won’t get anything back until that time has elapsed
Any advise?
Yes I was told today that the 10 day thing is mandatory and has to be applied but that it was an instant refund once the ten days are up
She said that looking at the report and the others that are related to ubyk “don’t worry you definitely will be refunded on the 24th when your ten days are up “
That’s good enough for me .
So that and jungle putting me a frame aside until I’m ready which is muchly appreciated
Well done jungle for helping out.
Ok great. I’ve also spoke with jungle. Kudos to peter(peak bikes)and Martin (jungle products) for helping in this shitty situation.
Nonk you will make a man vanish if you track him down on every social platform available. Including his house.
How ever I am glad you have sorted it and got a frame also.
I got a generic email from a supplier this morning saying that due to increasing rates of insolvencies they would no longer make supplies to any business that was over their standard terms on credit (so if you are late on a bill you're off until your account is fully up to date).
Thats an interesting statement on the state of the market. However to close off on a previous detour trading at a loss is not a terrible thing for a small business. HRMC is pretty hot on you paying yourself PAYE as a director that works at the business now. Assuming that your PAYE salary is reasonable for your 'job' and that you can live on that, and assuming you want to invest in your business and grow it, why make a profit? All you do is pay tax. If you're smart you'll make sure your expenditure balances your income and minimises the amount of profit you make. Sometimes you'll make a small loss, sometimes a small profit. That is only a good policy if your business is growing of course, but its a perfectly legitimate way to run if it is.
Josh
You are forgetting something
I haven’t posted the emails
You keep on with this painting me out to be mental for trying to find out where these guys are and I’ll post them up for everyone to have a read .
Now go ask him how he feels about that.
I’ll post them up for everyone to have a read .
Which will close/delete the thread faster than you can blink, I’d imagine.
You’ve got back what you were owed, I don’t see any benefit in going out of your way to ruin the guys life. Move on.
It’s not me keeping the thread alive Tom.
The contact I had with rich included my phone number and a could you give me a ring please messages
Guess what no call just silence
As I say no thanks to rich or James I got sorted
I messaged him once on all his open accounts and then gave up
He’s not heard from me since
You’ve got back what you were owed, I don’t see any benefit in going out of your way to ruin the guys life. Move on.
And a lot of folk haven't yet. Plus trying to get answers to whats happened from a person who may likely know seems reasonable in the circumstances to me...'ruin the guys life' lol, hardly.
