On the subject of refunds from Ubyk Limited....
Whilst I cannot comment on each case and have been specifically asked by the liquidator acting for Ubyk Limited not to discuss any thing previous to our involvement, I would suggest those affected to seek advise from their payment processing company
but I really would like my £270 back…
I'm guessing that's between you and the administrators an not peters duty to refund you.
Anything over £100 always gets paid by CC under that its PP, not sure if PP would refund but I'd go with their buyer protection assisting.
.
Seems a bit murky to me. Why ( especially if you have a track record in bike business) buy a bankrupt company with an appalling reputation rather than starting from scratch? smells very fishy to me
As bruneep says, refunds are not for Peak Bikes Limited to deal with. We will help and guide as much as possible but, as for actual refunds, that's for the liquidator of Ubyk Limited to deal with. Please do take individual advice from the payment system that you used.
Well now you put it like that I'm not at all pissed off that I've been skanked for my hard earned...
tjagain, we have not bought the business. We have bought the assets, website, branding etc.
The legal entity and business known as Ubyk Limited has not been purchased by us and is not under our control
I would suggest those affected to seek advise from their payment processing company...
Sounds like a big F U from where I'm sat.
For the people it affects...
What form of protection does PayPal offer in a scenario like this?
Dots it depend on if the funds were drawn from a credit card or a bank account??
Onzadog, you'll have to extend your thanks to Ubyk Limited and their directors.
What I would say, is please email sales@peakbikes.co.uk and we'll see how we can help if possible.
singlespeedstu, I don't expect you not to be pissed. I would be. Same applies as above
Amazing - given the recent threads about LBS closing, retail suffering, big online suppliers merging to gain market share in an economy of shrinking margins etc. There is someone out there who wants to start a bike shop. Not only that, but one with a terrible reputation to start with.
stevied, what more do you expect us to do? If we can help, we will go out of our way to do so. Aside from that, we didn't take your money, Ubyk Limited did.
I can understand and I can see why its coming across like that but we we're not in control of any of this and we've been left to deal with the aftermath
Just out of interest, how long have you been the new owner? It appears you were promoting and sharing posts on your Facebook timeline in Nov
Plot thickens? Or just a coincidence?
Ps. I didn’t buy anything thank god!
Trimix - start a bike shop and put bread on the table; yes
As for the reputation, so much shite is coming out the woodwork today than we may have to reconsider our strategy!
Peter.
If I don't get my money back I'll be calling in to your shop to see how you can help.
I find it much better to speak face to face.
russyh, I did share a few posts in November. That's just what you do with Facebook isn't it? I had got to know one of the directors and seen the company so just trying to promote I guess just like anyone does with a business they know.
Our take over was only effective from Friday afternoon
Sounds like a big F U from where I’m sat.
While I’m sure it’s not what those defrauded want to hear, that’s a little harsh IMO, he’s just bought the assets, not the business. He’s no more responsible for the debts of the old firm than anyone who bought stuff they actually had in stock.
The above is precisely why he shouldn’t keep the name
singlespeedstu, happy to discuss either way.
Are you able to email further details please? sales@peakbikes.co.uk
tomhoward, thanks for the input and hopefully your comment give clarity to our position. That said, I fully understand why people are pissed.
If I don’t get my money back I’ll be calling in to your shop to see how you can help.
I find it much better to speak face to face.
sounds very much a threat SS. 🤨
How did you pay?
Peter, my thanks for the shafting comment us a link to the Facebook page of the head shyster. It want aimed at you.
Anyone know how good PayPal actually are when it comes to the crunch?
Does it actually have any assets? Or is it just the brand value?
TBH though, I'm think I'm more likely to buy something from a company called Peak Bikes than one named after something with two stars and loads of hate on Trustpilot.
It's a bit like investing so you can keep this sign for your new fast food business.
I emailed my details several hours ago.... not heard anything yet. Im used to that now though.
i agree with tomhoward, regarding Peak bike not having any responsibility to us, if all is as Peter says but i am a little suspicious and distrustful. UBYK have broken my trust in the industry it seems.
sounds very much a threat SS.
Take it however you want.
I just find it so much easier to talk about this kind of stuff face to face.
You might not , but I do.
Peter.
I'm in your area on a regular basis so really would rather see how you could help out* face to face over a cup of coffee if I don't get refunded by Paypal.
*You did offer after all.
Does it actually have any assets? Or is it just the brand value?
I guess the website and all the background stuff? Maybe the shops? Fittings/workshop stuff if it hasn’t been pilfered?
Of course, we (well, I) don’t know how much he’s paid for all those assets.
All the people throwing threats and insults around, grow up. He’s not robbed you, he’s bought some shelves and a posh bike configurator.
Bikes and parts certainly aren’t part of the assets if my visit to the Oxford shop last month are anything to go by. After seeing all the high end bikes from Yeti, Santa Cruz and Ibis ‘in stock’ on the website, I was a little shocked to see what was actually there and advised a friend not to order a dropper as it all looked a bit strange to me.
All the people throwing threats and insults around
All I've seen is people that are out of pocket asking questions.
Onzadog, I hear ya. No bother.
martinhutch, thanks for the input. The brand may be something we take a view on.
hooja, please email sales@peakbikes.co.uk and I'll see if we can help with anything. We want to earn trust but appreciate your apprehension
singlespeedstu, I didn't offer a refund but I certainly offered help where we can help. Which area are you referring to?
tomhoward, yep, although I can't divulge what we've paid, there is a enough there to get us going.
I was about to write the same, where are all these people throwing threats and insults?
I didn’t offer a refund but I certainly offered help where we can help. Which area are you referring to?
I didn't expect a bag of cash...
I have a few customers in Oxford that i visit on a regular basis so it's easy for me to call in.
So I've got 2 fairly large outstanding orders which I've cancelled. Paid through PP using my credit card, what's the chance of getting my money back? I've raised it through PayPal.
People who are out of pocket need to contact their CC company for a chargeback or Paypal. From my experience, if you've used either of these payment methods you should get your money back. It may take some time, though. I don't think it's appropriate to expect the new owner of a business to compensate you for issues with a company for which he has bought the assets post insolvency.
It is quite common to buy businesses in this way (and sometimes prior to insolvency). It is very difficult to start an online business from scratch; an established business has many SEO benefits that often outweigh the negative reputation side effects.
So let's put the pitchforks to one side for the moment.
JP
happybiker - can you email info on your order please - sales@peakbikes.co.uk
jjprestidge, thank you for the input
Maybe they'll offer you a discount on stuff that has already been paid for once but not supplied? Win-win..for them.
So how did the handover on Friday go?
You..."Here's the money for you're business..."
Ubyk.."Thanks. Everything is shipshape, loads of happy customers"
Do people really buy a shop without watching what's going on?
Yes will do, thanks for the reply.
stevied, if a discount is feasible then yes, that may be an option.
@stevied I don't think you've really grasped what's happened here. I suspect the company will have been sold by insolvency specialists. Any proceeds from this will be used to pay creditors, in a very specific order. As the new owner apparently has no connection with the old ones (it's not unheard of for the original owners to buy back the assets of a bankrupt business, but it is fairly rare, and doesn't seem to be the case here) it's hardly a win win situation if he were to give a discount to a disgruntled customer.
JP
Sharing the general frustration with this debacle. Never been in this scenario before, down for a hope rear wheel.
Already contacted PayPal but before the full horror was known.
Interested if anyone has any idea how helpful PayPal are in these circumstances.
Still worth contacting the Ubyk site? Peak site?
Another one here who looks like I've been shafted out of £350 for a Hope wheel set. Been waiting 3 weeks for them and have constantly been fobbed off stating that Hope are working through a backlog of their lights.
Luckily I paid via PayPal, so I'll be getting in touch with them Monday.
****ing robbing sh1ts...
It's a shitty situation
Picto, superram - please email sales@peakbikes.co.uk and we'll try and help
Rubber_Buccaneer, thanks for that. We didn't cause the problems so please don't direct such comment at us. We're trying to help.
Rubber_Buccaneer take your business where you see fit. I'm sat here trying to help and comments about sticking discount up my backend isn't really constructive.
Peter.
Email sent but I'll still be visiting you to see how you can help me out.
