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Jeez, just started reading this thread and thought for a moment it was going to say Superstar had run out of Haribo's!!!
Panic over.
Jeez, just started reading this thread and thought for a moment it was going to say Superstar had run out of Haribo's!!!
Panic over.
🙂
I think they may have. A set of superstar canti pads arrived today - no hairybaws
As my dad found out recently all that the scum out there need is a name, address and telephone number to acquire a mobile phone from Vodafone.
So although it might not look serious it is.
Phone book, directory enquiries?
Random strangers were presented with my personal details
What personal details are these exactly?
Name and address? Anything more than that?
If it was just name and address I can't see the problem. My postman sees mine every day.
Can't comment on ICO compliance, but in terms of best practice, any organisation that I have worked for would regard displaying customer details to the wrong customer as a very serious incident.
I have always been advised that any data that uniquely identifies an individual is potentially sensitive. So a name on it's own, no problem. Name with address, potential issue.
"Oh, I can see Mr Smith of 10 Main Street is buying a dropper post and a load of disk pads. Hmm. I wonder what Mr Smith might have in his garage at 10 Main Street?"
Not sensitive?
Sure, your postie sees your Wiggle boxes being delivered, but there will be processes in place to mitigate that risk. I'm not suggesting that the company in this incident has been negligent. Things go wrong, and I'm sure they are doing their best to fix the problem (and may already have done so). Showing customer details to the wrong customer is still a serious incident for any company that takes its reputation seriously.
The simple fact of it is that "Mr Smith lives at wherever" isn't sensitive. But the clincher is that Mr Smith whop live here, has bought things from This Shop. That becomes 'Sensitive'. Even before email addresses and phone numbers are disclosed. Basic notion being one rule must fit all in such scenarios, and so there can be no difference in law if Mr Smith has bought brake pads and a dropper from superstar or he has bought a blow up doll, 4 butt plugs, an SS uniform and some poppers from Loveitupyourarse.co.uk - revealing either of these is viewed the same way, so as to protect against any judgement of what is or isn't shameful/proper etc. To be honest that is fair enough. Mr smith has the right to put kevlar pads up his bottom in the privacy of his own room before donning his ss uniform and shredding the local woods.
It is not the information that is bad, but the fact that the origin of it reveals information about the person.
It hasn't stopped me from buying SS today. Though I do limit what I buy from SS based on the fact I'm yet to hear of one uncontested warranty claim - ever.
I do also suspect it is this and other similar things that result in such witch hunt subtexts to threads.
Hope have (as has been shown on these pages) a lot of warranty claims, but then they sell a lot of stuff, only they know the true figures behind it, but they deal with warranties in a way that has people singing their praises. But they also are not a budget brand, and aren't so close to the bottom line as I imagine SS operate at so maybe a more lenient attitude doesn't threaten the business and they feel they can take the longer view.
Not sure what my point is, other than, "Sings and Roundabouts, init".
Tried loveitupyourarse.co.uk but got nothing
Like I'm actually going to infringe my own privacy and tell you were I buy my double penetration masochistic threesome dolls and animal sounds tapes...
Well, for what its worth, Neil/Superstar have been in contact a few times today, basically they/he seems to think its a small minority of people from a short period of overloading on their website. As many people have pointed out including Neil/Superstar many of the details may be available in the public domain...
However, I stand by my initial distress and confusion as to what was actually happening to my details, the extent of which I (being a non IT/Banking technical expert - unlike many of the quite unsavoury keyboard warriors on here.) had no idea.
I also would like to point out I have NO problem with Superstar (hence being on the site in the first place to actually buy something - or did that slip your oh so big minds!) I do not work in the cycling industry atall and never have done. I DO have a problem with any company bar none who have a security breach for whatever reason resulting in my data being leaked when it was left in good faith - see the DATA PROTECTION ACT!
To all the people who I see/read on here who have become offensive with regards to OTHER peoples data being sent around. Why dont you post your Names and addresses, phone numbers and emails and any other details for the world to see.
No.
I didnt think so.
Now I shall return to just riding my bike. I knew there was a reason I didnt "log in" very much.
Hope to never see a few of you on the trails. Im sure the feeling will be mutual. I apologise to the named person, never meant to cause you distress either, just to inform you/ others. Over. 😐
FYI I have never bought anything from superstar components and am unlikely to buy anything from superstar components in the future so please do not suggest otherwise.
Thanks.
Mr Smith has bought brake pads and a dropper from superstar or he has bought a blow up doll, 4 butt plugs, an SS uniform and some poppers from Loveitupyourarse.co.uk
I am also distressed that my internet shopping history is being thrown around here like this. I did by brake pads from them and they were rubbish, I am ashamed.
Well, for what its worth, Neil/Superstar have been in contact a few times today, basically they/he seems to think its a small minority of people from a short period of overloading on their website.
Has he stated that he intends to investigate/fix the problem?
Yes but that was way back on page 2. You may have missed it in in the outrage.
HOW DARE YOU MISS IT IN THE OUTRAGE! THAT'S OUTRAGEOUS! APOLOGISE!
ROYAL MAIL WARNING! ROYAL MAIL WARNING! PLEASE READ!!!!!
Very disturbed to report that when I got home from work, I had SEVEN letters on my doormat. This means that not only do Royal Mail have my personal details (name & address), but in a few cases, because of sender addresses being on the back, THEY KNOW WHO IT WAS FROM! Firstly, who do I complain to? Secondly, I need to warn all of STW that Royal Mail possibly have your details too.
To further compound the issue, the postman* has seen me on my bike at least once recently. This means that not only does he know where I live, he also knows my name and that I have a bike. What are my rights?
*note: he was struggling a bit with the weight of his post bag so I also would like to warn all of STW that he is clearly "not fit for purpose".
So you're happy to put your name, home address and phone number on this thread to prove it's not a problem for people to know it?
Also, for someone who wants this to go away you seem to be bumping the thread on a regular basis?
It's yesterdays news now, anyway, and as someone familiar to you posted earlier.
End of story. Move on.
Waswas - here you go! I'm not worried, it's out in the public domain anyways.
Andy Nelson
44 Stevens Crescent
Totterdown
Bristol
BS3 4UJ
And I thought the last couple of comments before mine were pretty funny, hence replying. Sorry for any offence caused by replying with a little bit of humour 🙂
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AndyRM earlier
RM is that the Royal Mail, were you the postman do you deliver your own letters..
Anyway those who don't care that your name, address, phone number and e-mail were shown to others paste them here now.
Also as the issue wasn't resolved very quickly what other security holes were opened?
Hope to never see a few of you on the trails. Im sure the feeling will be mutual. I apologise to the named person, never meant to cause you distress either, just to inform you/ others. Over.
^^^Flounce!!
RM is that the Royal Mail, were you the postman do you deliver your own letters..
I'm definitely not a postman.
Still I am quite chuffed to have been implied to be both a bike part manufacturer boss and also a postman in 24 hours. If only there were enough hours in the day 😀
And I thought you were just an opinionated pseudo expert on data collection/sharing/protection and sometime enthusiastic defender of Fruit and his empire.
Now if Fruit were really good at customer service, he'd come here and explain what went on and what he's done to ensure it's fixed and never happens again.
Dismiss it all you like, sharing data like this is not what competent, professional organisations seek to do.
no phone number or email Andy?
Who paints their house turquoise?
😉
the wall ties need some attention too - cracks in those places probably mean there's a bit of movement.
I guess he shared his address details as that is the location of the business 3dot Solutions Ltd, the owner is Michael Hampson (age 32ish). The house was bought in 2007.
I could find more details, but I don't want to get banned!
Never give up your details on a public forum, you are just leaving yourself open for abuse!
Who paints their house turquoise?
My landlord..... 🙂
Multicolour houses are common in our area, in fact it's famous for them!
boblo - MemberNow if Fruit were really good at customer service, he'd come here and explain what went on and what he's done to ensure it's fixed and never happens again.
If I was Fruit, I'd never come within a million miles of this place again, our lynchmobs are[i] very[/i] lynchy (I think I'd stay over on Dirt, where the editorial staff seem a little friendly 😉 )
Used Superstar loads of times and never had any problems with them, even experienced good customer service which many people seem to have issue with!
Bastards, the brake pads that I eventually ordered on Tues evening turned up this morning. They had the cheek to send exactly what I ordered and haribo.
Who do I complain to?
My post arrived today. With stickers and haribo.
Those UPS boxes aren't easy to get into though. Who do I complain to?
2 weeks ago when my last Superstar package arrived I assured my wife that I'd not buy anything else.
My new dropper post is due to arrive today.
Can I sue Superstar when she hits me?
I have used them for years but couldn't get the site to work it kept knocking me off the page. when I rung them they said it was something to do with cookies and told me what they thought I needed to do, which was nice and helpfull, i did this it still didnt work when I rung them again to pay by card on the phone they said they couldnt do that and then told me to change my browser in order to buy from them to which I replied it would be far easier to deal with another supplier and have done ever since
Dont suppose it will bother them one bit
Thats all
G