Silverfish – Haven't found their Mojo yet….. – Page 3 – Bike Forum

bramblesummer · 2017-11-03T15:00:37Z

Admittedly this is probably more to calm me down, but Silverfish haven't found their Mojo yet....... Called Silverfish direct for a Fox fork part at lunchtime on Thursday. Confirmed on the phone the part was in stock, 100% in their hands and could be sent guaranteed next day delivery (delivery Friday). Great stuff. I'm then immediately put on the back foot as I'm advised I can't place the order. I have to then hang up, go online, create an account, call back, explain to a new person what I want and place the order. OK, it's understandable, and reconfirmed guaranteed next day delivery. All is good. Friday lunchtime, all the usual couriers have been to the delivery address (central business location) and no sign of the part. So I thought I'd just call and check a tracking number. Nice lady takes the call, chats to me for a while about what I need and cuts me off. OK, phones can be a bit wonky on occasion. Ring back, talk to the same lady again and there is obviously something wrong but not told what, just promised a call back within 30 minutes and left with a feeling of dread. An hour later I call again as the call back promise have lapsed, now talk to a nice chap, who goes away and confirms the part has not been shipped, it's in their warehouse (Silverfish warehouse). I give them the opportunity to get it on a Saturday service, and I'm told no chance, they don't do Saturday deliveries. I'm then told that the part is actually in a pallet of other stuff and they don't exactly know where it is. Methinks I've been fobbed off now. I'm left in the lurch being told it may be delivered next Tuesday, but they can't really confirm. Great stuff, I'm now puggered with my plans. Luckily the Mojo centre then call back at 2.30pm and say they now actually have the part in their hands, but its in Saltash, who close at 2:30pm, who have also now shipped it to an address next week where I won't be at without asking. Awesome, I could actually have had it picked up if they closed at a normal time and brought to me at my own cost, but I'm stonewalled again. To say I'm left fuming is an understatement. The fault is 100% on the Silverfish side, not the South Wales Service Centre. Utterly no goodwill gesture to refund the postage cost (I asked and was told no) or any other means of calming the situation down and accept any responsibility. Actually feel pretty positive about my dealings with Fisher at least. Come back Mr. Porter, please?

holland15h

Posts: 0

Free Member

This post looks like the op is just attention seeking here, every company will have supply problems at some point, let alone a company that has just taken a new brand on.

Why not just go on a review specific website and leave it there

Posted : 04/11/2017 12:20 pm

trail_rat

Posts: 39734

Free Member

Did it arrive.

Did you get to ride.

Living in North of Scotland we have got use to not expecting next day or often even next week delivery.

If it's life and death either an alternative can be found locally or an alternative part borrowed.

Posted : 04/11/2017 12:23 pm

duir

Posts: 1176

Free Member

Prices are the same as they were with mojo

Really? I don’t remember it being that expensive! Must be remembering last years service wrong.

Posted : 04/11/2017 12:25 pm

tdog

Posts: 0

Free Member

@edlong- have just pm’ed you for assistance.
Thanks

Posted : 04/11/2017 12:30 pm

honourablegeorge

Posts: 13864

Free Member

duir - Member

Really? I don’t remember it being that expensive! Must be remembering last years service wrong

119 for my forks the week before all the fuss.

Posted : 04/11/2017 7:36 pm

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[Closed] Silverfish - Haven't found their Mojo yet.....