@weeksy - given it’s near enough a brand new bike shouldn’t the shop you bought it from be sorting this for you?
A new bike shouldn’t be losing that bolt that quickly and then the only solution being a $190 kit from overseas that isn’t even easy to get hold of.
given it’s near enough a brand new bike shouldn’t the shop you bought it from be sorting this for you?
Yeah you'd think so wouldn't you, but they don't have a bolt... they're unlikely to take one out of a bike for me.
weeksy
Full Member
Tried 3 Eng firms, none are interested unless you want 100s of them. Which i guess is fair.
Sounds like the wrong sort of firms. You need someone that does tooling and the like, not a production type company.
If you really struggle I know of a company in Glasgow (we use them for tools, jigs, etc) but you'd need to send the remaining part up. Wouldn't be cheap and I'm not sure how he'd get the hex hole in it but I'd be surprised if he couldn't do something
Can RM send you the dimensions ? They won't like it, but that doesn't matter.
You couldn't find it? Metal detector? What a p.i.t.a.
You tried messaging RM on Facebook? Sometimes you can get a human that way.
Don't think they'll deal with a member of public according to their replies in mail.
But thanks, will try.
Can RM send you the dimensions ? They won’t like it, but that doesn’t matter.
You couldn’t find it? Metal detector? What a p.i.t.a.
Got all the dimensions mate, that's easy.
Argh have you tried Setch at Setchfield Cycles?
I'd echo the above comment and reach out to RM via social media, I got a quicker response from them that way than by email.
Argh have you tried Setch at Setchfield Cycles?
Emailed, no reply.
Emailed, no reply.
I'll give him a nudge. Although he gets parts from UK distro so might be same answer.
given it’s near enough a brand new bike shouldn’t the shop you bought it from be sorting this for you?
How has this happened? Has the bolt come undone whilst riding?
Unless you've removed it (never a great idea to spanner anything in a carpark if you can avoid it) surely the bike has been incorrectly assembled, presumably without some form of thread lock, in which case they bloomin well should be sorting this for you!
Unless you’ve removed it (never a great idea to spanner anything in a carpark if you can avoid it) surely the bike has been incorrectly assembled, presumably without some form of thread lock, in which case they bloomin well should be sorting this for you!
I agree... but 'who' would sort it if the bolt in question isn't in the country ? and how ?
I bought from an authorised RM Dealer with full warranty. I've never touched the bolt... but yes it came out.
Dealer i bought it from is 5+ hours away though.
Oh man, I thought you'd been fiddlin! That's surely a warranty issue. Better give you another frame if they won't take the bolt out of one! Bike industry really takes the piss.
Oh man, I thought you’d been fiddlin! That’s surely a warranty issue. Better give you another frame if they won’t take the bolt out of one! Bike industry really takes the piss.
Nopes... not touched the bike, just ridden it a bit... I have a localish dealer AW Cycles who i've been chatting to via Email, but the discussion of warranty hasn't come up yet.
The dealer speaks the to importer who speaks to the manufacturer. Part gets shipped from manufacturer if necessary.
In the meantime, they need give you a replacement off a bike and put the replacement bolt on the other bike when it makes it's way here.
Sale of goods act is pretty clear on this. If I was getting stonewalled by the bikeshop I think I would be close to calling the credit card company on this one but that's me.
As an aside I would be significantly worried about pretty much all the other bolts on that bike! I'd be checking the torque and threadlock specs and insuring it's been assembled correctly.
Note to self: don't buy a RM...
I'm not so sure how much is their/RMs 'fault' as such. The bolt came loose... i've done about 30-40 miles on it, mostly at trail centers. I've had the shock out a few times for fitting a new spring, but not touched the back end at all.
I'm not thinking that anyone is stonewalling me, people are on the case, it's just not apparently very quick as far as processes go 😀
If you’ve got a threaded one that’s the right size I’d just use that in the short term while you try to sort out the correct one. Keep an eye on it each ride. Otherwise you’ve got a bike that you finally like sitting there doing nothing.
The diagram you posted earlier clearly states thread lock should be used. If the bolt was installed without then that would be a warranty issue. Is there any evidence of thread lock being used? Does the other side have thread lock?
The diagram you posted earlier clearly states thread lock should be used. If the bolt was installed without then that would be a warranty issue. Is there any evidence of thread lock being used? Does the other side have thread lock?
Well, that is indeed an intersting one that i've also been pondering... the answer is no. Bolt on the other side has 0 threadlock, nothing 'blue' or any other colour for that matter.
weeksy
Full Member
I’m not so sure how much is their/RMs ‘fault’ as such. The bolt came loose… i’ve done about 30-40 miles on it,
Bolts shouldn't come loose in 30-40 miles, its their fault either in assembly or design. For some reason I didn't think this was a new bike, definitely get onto the shop you bought it from .
Edit:
the answer is no. Bolt on the other side has 0 threadlock, nothing ‘blue’ or any other colour for that matter.
there you go, assembly fault as chemical locking not applied. Now go check every other bolt on it!
As said above. The dealer should be sorting you a bolt, even if it’s from another bike (or even their own personal bike) and then replacing that when it arrives.
Otherwise they should be offering you a refund.
If they’re not going to sort you out then please let us all know who the shop is so we can avoid them like a plague.
what about somewhere like that (other sellers on ebay as well) - small machine shop thats set up for small-batch bolt orders
the answer is no. Bolt on the other side has 0 threadlock, nothing ‘blue’ or any other colour for that matter.
What about the threads in the seatstay? That is where the diagram directs to add it.
Impossible to say, you can't see into them at all, it's blind on the outside and 20mm through the holes.. so wouldn't like to answer that.
What about the threads in the seatstay? That is where the diagram directs to add it.
Either way there would/should be residue on both surfaces, if it's absent it's not a great leap to infer that some hasn't been applied.
Whenever I've done a bearing change I've applied the locktite to the bolt and three years down the line and a couple of bearing changes I've not lost a bolt.
In this instance getting the retailer to consider, let alone admit liability is a whole different ball game. 😒
Not helpful, but had this issue with a Cotic RocketMax.. one of the droplink bolts disappeared on a local loop.
I had to order two replacement bolts.. one with Loctite & the other without (bar a tiniest dab on the top edge)! Amazing the inconsistency you can get even with a hand picked cottage industry brand.
In this instance getting the retailer to consider, let alone admit liability is a whole different ball game.
In truth, i don't want or need either. If i can just get a bolt i'll go away happy, i'll then sort them and check the others that may have been missed. I'm not after anything more than just the correct bolt.
I would definitely be getting the shop to sort it out for you. They should be able to find you a single bolt. Even if they take it off a show room or staff bike
Well the bolts have been ordered from Canada and are hopefully now winging their way over to me/RM in the UK.
I don't see us being sorted for the weekend at Cwmcarn sadly, so i'll be having a debate as to what i'm taking out of the spare DH bike or the Liv bike.... Although looking at the potential for monsoons, i may sit in the van all day drinking coffee 😀 😀
Are you uplifting at Cwmcarn? If so you could take the DH bike and be fine uplift takes you right to the top of the DH runs. There is only one DH run but with 3 options at the top / 2 options lower down.
If you want to do some off piste there’s a bit more pedalling to do. You can do top half of busy Lizzie / Conda and probably mayhem to the mid fire road - then belt along that road until you hit the twrch final section / final section of the DH to take you back to the car park without missing an uplift.
If you do a full off piste run to the bottom you’ll miss an uplift run as it’s a bit of a pedal back round - mostly flat / but takes about 15 mins or so
Well the Trek bolt arrived and whilst it's not exactly the same, the 25mm one is close enough that it works perfectly well. Did 20 frost miles this morning and it was sweet.
Happy days mate. A good hack until your package arrives.
I also now know who to tap up if I lose one of my linkage bolts. 🤣🤣🤣
Bolt kit price, ouch.
Duty fees from Canada, extra ouch.
I feel your pain.
So i got the bolt from RM in a bit of a roundabout way.
It starts in Canada, then got to UK distributor, them RM UK, then to my LBS
Bolt was £12.99 which is fairly reasonable/exepected in terms of pricing. Collected and fitted yesterday, so all good there now
Presumably you didn't have to pay for that after all the discussion re. Threadlock above?
Does the new one have that blue solid stuff pre-applied?
I'm amazed an international company hasn't heard of international post...direct to customer. I guess it just adds to cost.
Presumably you didn’t have to pay for that after all the discussion re. Threadlock above?
Does the new one have that blue solid stuff pre-applied?
LOL never presume 🙂 I was charged full retail. I wasn't going to hassle and stiff my LBS, if RM somewhere hasn't told someone it should be free, that's not my LBS's fault.
Threadlock, nah, none. Well, none when it arrived... there was when it was installed yes 🙂
I'd have probably come to the same conclusion for 13 quid, but that's a bit poor. 🙁
https://www.ebay.co.uk/itm/382242917400
Use this if I'm riding uplift days or out where you are doing lots of runs and want to see if anything is moving.
I've got a Milwaukee yellow pen that i use on pivot bolts and indeed it's a very good idea.
