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[Closed] On-One - should they state OEM ?

justa · 2010-04-23T15:23:02Z

This is a very small mini rant - but a rant nevertheless... I popped up to the On-One warehouse today to collect a fox float - they are doing them for £299. I emailed them first and asked why they were so cheap - the reply i got was that they were last years - fair enough. Upon picking it up I was handed the fork by a nice young lad - not in a box and without a shock pump - i thought all air forks would come with a shock pump... So i ask the young lad (sorry not being patronising he knew more about customer service than the rest put together) and he replies I'll check - comes back and says no they don't. Oh I say how am I supposed to set them up, surely they should come with a pump and it doesn't say that they don't on your ad? 'I'll go and get Adrian he says - So Adrian comes to the door and says - We don't get em with shock pumps so we can't provide them, they are OEM.' But it doesn't say that on the advert does it ? I respond ? His response ? 'well it doesn't say it does come with one either' - nice. Ok i say - no point in me carry on with this conversation and i head for the exit. Now the young lad bless him lets me out the door and says 'I can check with the owner Dave if you like?' I could tell he wasn't impressed with the response from his boss although he didn't say anything 'i'll make sure that the advert is changed' he added But that doesn't help me much i tell him. 'I'll check with Dave he says, come and have a seat - do you want a drink ?' So i sit down and browse through MBUK - the lad comes back and says - 'No he can't give you a pump as the forks are cheap enough but he will offer you a full refund' Sorry if I've rambled but i can't help feeling a tiny tiny bit miffed - by On-One not getting there adverts correct and by pretty poor customer service... Respect to the young lad - sorry I didn't get his name but he was great - just a shame about the people he works for.

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sniff

Posts: 632

Free Member

Maybe it'll come with a free set of forks 🙂

Posted : 24/04/2010 6:50 pm

aracer

Posts: 0

Free Member

I'm off for a pint

I hope you're going to complain if it doesn't come with a free packet of peanuts.

Posted : 24/04/2010 10:51 pm

retro83

Posts: 621

Free Member

Does a Ford come with a pump? I don't think so.

I can't see a single thing that On One has done wrong here, and I don't think the advert needed to point out that they were OEM sourced.

I do think the OP needs to make sure he doesn't trip over his bottom lip.

I think you're missing the point. Seeing as the retail models do include a pump it's unreasonable to use their RRP on their site as a comparison point.

Posted : 25/04/2010 8:40 am

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