It’s faur to say that they set consistently low expectations. And manage to meet them.
Always gone above and beyond for me.
1st big issue was a floater tyre that snapped the bead, they swapped that by return post despite it being run tubeless and it not being a tubeless tyre (which probably contributed at least some way to it's demise even if there was some fault that insitgated it).
2nd was a headset that wouldn't stay tight, they took the bike back, and tried everything to figure it out. In the end if twas found that the bottom face of the stem clamp was on the piss. New stem and all sorted. Came back with an upgraded set of carbon bars and an apology that it hadn't been a straightforward fix.
3rd was a lost e-mail saying my DIY build session had been canceled, so I turned up anyway. Still got to build a bike, multiple cups of tea, a good long chat with Dave about the company, the industry and this forum 😂, and a load of free swag for the apparent inconvenience and missing breakfast!
The only people I've had better CS from are Hope, I sent them a 7 year old broken hub and got a new one back built into my old rim!
