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Keep seeing negative threads on here about crap customer service from various companys so thought i'd try and counter them with some positive vibes.
Had a problem with a bearing pivot on one of my bikes so went to my LBS and ordered a pivot kit for £50.
No problem with that as i'd not helped by damaging the bolt trying to extract it.
Emailed Jungle to find out what size and pitch the thread was so i could clean up the internal thread.
Jonty replied on a Saturday morning with the tap size I'd need and the offer to send me a new pivot bolt FOC and told me to get a refund from the LBS. 😀
Bikes now sorted for the price of an M15x1.5 tap instead of a tap and £50. 8)
Cheers Jonty/Jungle/Santacruz.
Great service from a great company.
Sent my LEV back under warranty with zero issues and there and back within a week.
Also respond really quickly to emails to, letting me know the new ks southpaw had came in 5mins after they received them and to order one through stif cycles.
Sent my LEV back under warranty with zero issues
Why would you send something back with no issues?