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Hi, bought this about 18 months ago. no problems until 2 weeks ago when turning it on for a ride discovered it was dead. No amount of charging, button pressing, usb connecting etc has worked. Computer states device has malfunctioned.
Sent email to Drift a week ago, asking if they could fix it or help with th e problem. Automatic reply stating we will get back to you. Nothing received so this morning sent them another email asking if someone could reply with some help. Get a reply an hour later along the lines of sorry I am having problems with product. However, they don't offer repairs to their product line as "cost would not be a feasible option". They then suggest scouring websites "such as Amazon or Ebay" for refurbished units/parts. Then end the email saying if camera is not functional they can offer a great deal off a new camera "DRIFTLOVE 20" which I presume is a 20% offer - not really worth it anyway as all cameras on their website are sold out !
So, is their response reasonable? Its clearly out of the years warranty you get but I still would have expected it to last 18 months (not been misused in any way) and even then I dont mind paying for a repair but they wont even do that.
thoughts?