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So one of the clips on the back of my Garmin 810 snapped during a road ride....just fell out of the mount, thankfully in a silicone case so no damage to the unit.
This was two weeks ago. I have tried to contact Garmin via email on their UK site, submit a repair request via their UK site and I've also phoned them. I've had no response to any emails/repair requests (other than the email confirmations) despite a quoted response time of 3 working days. And I've had to hang up the phone after being on hold for 30 mins on 4 different occasions.
14 days later I've had nothing.
This is the first time I've ever had to contact Garmin, is this normal? The device is only 4 months old and now I can't use it, unless I just stuff it in my pocket.
Anyone had success through other channels? I don't think I'm being impatient, 14 days (ok some weekends in there) is a pretty long time.
The device is only 4 months old
Take it back to the shop you got it from, SGA issue rather than warranty at [url= http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product ]under six months[/url]
What mount were you using?
No. Ring them they're normally really good. You're probably calling your local Chinese takeaway by mistake. Flied lice?
Using the mount that came with the unit.
Not sure I can spare another half hour on the phone! Looking at their Twitter feed there seems to be a stream of people saying the same thing.
Also the 1000 has just been released which will be another buggy released too soon bit of kit like everything else Garmin.
I've had to hang up the phone after being on hold for 30 mins on 4 different occasions.
Stick with it till you get through, put it on speakerphone and do something useful while you're waiting. Once you've made contact with them via their stupid phone-in system they're pretty good in my experience, but you do have to just sit there for **** ages to make that first contact.
Whenever I've had to ring them, it's not been too bad but have had to leave phone on speaker while getting on with other stuff as it takes a while to get through.
There lines are probably busy dealing with all the software glitches their units have.
Their devices are pretty lame for the amount of money you pay. My Edge 500 is buggy as hell. Latest issue is the button to swap between screens (page/menu) stops working, so you have to press it about 20 times to get it to respond. But, a hard software reset sorts it for a while, so it must be a software bug, rather than the switch itself.