If you’re reading this, then chances are you spend time surfing the forums of Singletrack and feeding your bike riding habit. You may have even had the odd daydream of getting a job in the bike industry, and combining your love of all things cycling with a career. If that describes you, then read on.
Trek’s Dealer Services department is looking to add an additional member of their team in Milton Keynes. Dealer Services is responsible for providing and supporting IT systems to dealers and is made up of Ascend, Trek’s proprietary Retail Management System (EPOS) recently launched in the UK, the Dexter B2B Website, and the Apple custom labeling program.
As a member of the team, you would be required to get involved with all aspects of Trek’s EPOS business including software sales, installation, and the staffing of the technical support line. Additionally, there will be some degree of website maintenance and administration of other IT services offered to Trek dealers.
The appropriate candidate will possess the following:
Essential criteria:
Advanced computer literacy on Microsoft programmes (Word, Excel, Outlook), including basic formula writing and spreadsheet creation/management
Ability to troubleshoot and problem solve hardware and software issues
Excellent oral and written communication skills
Outstanding customer service skills
Ability to manage your own workload with tight deadlines in a fast moving environment
Be a quick learner, take ownership of tasks and see them through to completion
Ability to assist with on-call out-of-hours support, on a rotational basis
Ability to travel if necessary
A keen interest in cycling
Desirable criteria:
Previous experience in a software support based role
Previous retail experience
Basic HTML knowledge
For more information and an application pack please email sue_froud@trekbikes.com or call 01908 280681.
