As a long term purchaser and rider of Commencal products, I’ve held off of this post for a while but I’ve reached my wits’ end with them as a company now.
Back in 2009 I bought a Meta 6 VIP frame in medium to replace my old meta 4, seeing as it had done me proud and I was in love with the Commencal brand and bikes. There was some slight concern over the cracking issues but I enlisted my trust in Commencal and their warranty of two years.
Anyway, the frame was every bit as good as expected until in July 2011 (the second) I discovered a crack in the frame weld. I sent it promptly back to the shop I bought it from, and it was subsequently sent to commencal.
In October 2011 I sent an email directly to commencal asking what the latest was with the warranty replacement and received a reply that they had no 2011 frames in Medium remaining, so if I could wait a month would have a 2012 Meta 6 sent to me. I questioned that they weren’t making 2012 Meta 6’s and was told a limited run for warranty replacements were being made. Only a month I thought, no problem.
November 2011 – I send an email asking where this is. Told there is a delay in the shipment to them, so another month.
Christmas 2011 I threaten with legal action and demand a Meta AM or SX as they had them available. Not unreasonable I think. I’m told that by January will have a 2012 Meta 6.
Jamuary 2012 still no frame, another two emails (they are ignoring me now) and finally a response saying the frame was “shipped today” (24th Jan now)
Feb 15th 2012 – still no sign of a frame, no replies to my emails asking for a tracking number, and no indication of a replacement or an apology.
As you can see – APPALLING service from this company despite my loyal custom and support over the years.
A bit of a moan, I know but in a way it’s a cry for help as to where to go to next? Where do I stand legally on this? Anywhere else I can go to to get this resolved?
I’ve been without a bike now for 7 and a half months which is ridiculous.
Not happy at all >:(