I was on their £15 deal, when my contract ended I phoned them up and asked for deal on the website…I think it was 20% off your line rental if you keep the same phone. (making it £12 a month)
Fine they said, 24 month contract! What!!!?! She tried to console me by saying I could upgrade at any time during those 24 months, but I don’t want to be tied to them as currently their tariffs are too high for me. I’ve opted to pay the extra £3 a month so if my phone does die, at least I can ask to close my account and get passed to the special guys that can do price matching etc and hopefully get a £15 ish contract with lots of data.
I’ve found their coverage in conjuction with Orange is excellent though, I’m often the only person to have reception
in poor areas.
Edit: HTC will attempt to repair your phone, I think there is a fixed price and if it can’t be done, they just charge you for the return postage.