So a few weeks ago I ordered a couple of road bikes and a few components, which came to over two grand. Here's the rigmarole so far:
- Bikes took a week longer than the webiste suggested, and nobody thought to drop me an email to let me know this.
- Bikes arrived, but without the components I ordered. Called to ask what was going on and it turns out someone forgot to put them in the box.
- Components arrived today, but instead of two sets of mudguards, there was only one, and they sent me the wrong model of cycle computer.
Now, both of these are honest mistakes, but when I called earlier to correct the order I was simply told to send the computer back with no attempt to placate me.
Am I being a bit of a knob thinking that they should at least offer me some kind of token gesture to apologise for the fact that I have to make three separate trips to the post office because they don't read their orders properly?
Just feeling a bit disappointed by the whole thing.
