Got to Llandegla last night, went to tighten the clamp on my (sh$t) Joplin and sheered the bolt straight off. Resigned to either a nightmare journey back to Preston or buying a cheap seatpost I headed to the shop. The girl behind the till got a chap from out the back and they offered to lend me a seatpost and phone 2Pure the next day to source the parts! So I got out riding and they're sorting the problem for me.
Top service, i'll make an effort to purchase from them in future. Good to see that some IBD's have an idea of what customer service is.
