ive just bought a new phone from orange on tues,thursday i got it out the box and charged it up,it will not send any txts or make any calls or i cannot take calls or txts,after spending an hour with a tec guy on the phone ,he told me its a faulty sim,i signed a 12 month contract but bought the phone on my credit card,i feel like takeing the whole lot back and getting a refund,but ive been told now ive signed its to late,how do i stand?
Chat Forum
[closed]
how do i stand with return of new phone
-
Posted 1 year ago #
-
Did you buy it online? If so, distance selling regs apply - 14 days.
Posted 1 year ago # -
Good call bruneep
Posted 1 year ago # -
bought it in the ornage shop
Posted 1 year ago # -
If the handset is faulty you can exchange it at the store within the first month. Had the same issue, exchanged no problem
Posted 1 year ago # -
Maybe they saw your spelling and use of punctuation and thought, 'right, we can have this one...'
Posted 1 year ago # -
Absolutely 'bruneep'
.......what comes around....
: - @
Posted 1 year ago # -
+1 bruneep I have no desire to offer you advice but you can have this
HTHPosted 1 year ago # -
"Goods not fit for purpose" retailer has the option of either repairing / refunding or replacing. Same warranty applies via your credit card provider, as the provider of the credit facility they assume liability for the goods purchased.
You also have 14 days to cancel any credit / finance agreement but this is only the method of payment, not the contract to purchase.
Posted 1 year ago # -
You want to send a new phone back due to a problem with the SIM?
Just rock on up to the Orange shop, go "I'd like a new SIM please, this one doesn't work" and they should just give you one.
Posted 1 year ago # -
Flog it on the classifieds and dick some one over ?
Posted 1 year ago # -
Posted 1 year ago #
Topic Closed
This topic has been closed to new replies.
