druidh – Member
And what had Surf Sales to say about it?
We’d normally assist the dealer with a goodwill gesture, wether Transition or any of our other suppliers declined to help or not, there’s a guy employed full time, called Ken, who will sort it.
The procedure will be photo’s, purchase evidence that it is UK sourced and a return no issued to the dealer if, the dealer feels it is a warrantable fault. That’s the way it works, the dealer acts as a ‘claims adjuster’ and stands between us and what can on the odd occasion be a claim that is not justified.
This is a new one, we’ve not had a flaking paint claim yet, so we’ll want to know about it.
It hasn’t reached my desk yet, which normally it would if the supplier was refusing, but not to worry, we generally do the right thing.