2 weeks now, and tens of phonecalls, 2 engineers visits (no problem with line or equipment)
Phone we can make calls out but incoming the caller gets a ‘number not recognised’ message
We eventually got broadband (Infinity) fixed yesterday after 2 weeks, apparently they hadn’t completed an order (between BT and BT Openreach) or somethin
phone-line though is still the same
(Indian) call centre people deny any fault, refer it back to Engineering
Engineering test line, find no problem, close the case
I re-open it and we all start again
Worst customer service I have ever encountered but kind of stuck as if it is a problem with the BT line (previous houseowner tells me it was okay) then going elsewhere (Virgin not an option, not in the area) will still have the same issues as another supplier has to use the same BT owned infrastructure
Any BT people or telecoms engineers here know what the problem might be?