I've just had the most amazing service from Orange and thought it only right that I share this experience with others.
I've always been a fan of Orange and have a 5, an Alpine and a P7. I've always liked the rugged construction of all their bikes and so was concerned when at Glentress the other week when one of the lads commented that my 2007 5 looked like the swingarm was flexing on climbs. Indeed I could haul the swingarm back and forth a bit by pulling on the rear wheel.
I decided to call Orange to ask them about it and they invited me in to have a look at it. I hadn't had time to clean it since Glentress and so took it in in a bit of a sorry state.
Ben, their Warranty manager gave it a really good going over whilst I was there and found a crack which probably explained the swingarm flex. I bought the frame new from Stif in 2007 but it was now 4 and a half years old so I was expecting shrugged shoulders and had pretty much resigned myself to buying a new frame.
HOWEVER, Orange offered me the following:
A brand new frame at 50% RRP
Free Maxle upgrade
Free custom colour upgrade
Half price Kashima RP23 upgrade
On top of all that, they told me to leave the bike with them and they would build all my parts over. I collected my shiny new bike today and found that they had cleaned all my original parts, given me a new seatpost as the seat tube was a different diameter and a new SDG Bel Air saddle as my original one was getting a bit tatty
They had fitted brand new gear cables too and bled the rear brake to within an inch of its life.
I am one very happy bunny and looking forward to giving my new steed a run out this weekend.
I don't think I've ever had service like this from anywhere - let alone the mountain biking industry, absolutely amazing and very welcome indeed.
My only regret is that I bought a road bike before Orange announced their Carb-O.
If you're considering buying an Orange I wouldn't hesitate for a minute - you're in extremely good hands