Up next in 10
AJ from Reynold's wheels talks us through their warranty policy on carbon wheels.
Read our full article on the top carbon wheel crash replacement schemes here: https://singletrackworld.com/2018/06/the-ten-best-carbon-wheel-crash-replacement-schemes/
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a singletrack world Hannah here asked me
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to tell you guys about our warranty
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policy over Reynolds cycling my name is
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AJ I'm the product and marketing manager
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over there and I wanted to make sure
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that everyone was totally clear on our
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warranty policy and then also our
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Reynolds assurance program excuse me
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so our our warranty policy is a lifetime
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warranty and that's good for the
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original owner but there's a couple
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unique things - our warranty and we
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actually updated it about a year and a
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half ago to be lifetime and we've kind
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of been processing it this way
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internally but some of the verbage
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wasn't totally clear so now we really
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boldly State on our website you can look
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it up that if you break your wheel while
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you're riding your bike we will go ahead
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and either repair or replace it at no
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charge so it's like I said it's very
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bold so go out there rally your wheels
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without hesitation but we do have
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another program and that's our Reynolds
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assurance program and what that is is if
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you damaged your wheel while you're not
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riding your bike so if you leave it on
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the roof rack and you drive into the car
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or maybe your teenage driver backs out
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of it pulling out of the garage you can
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go ahead and call us for an s' claim and
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we'll go ahead and get you taken care of
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that way and so for one year it's a
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hundred and twenty nine dollars for two
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years it's a hundred and seventy nine
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dollars and for three years it's two
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hundred and fifty and that's US dollars
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we have a conversion on our website as
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well four euros and so that's you know
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if you it we know it's an investment to
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buy some carbon wheels so this gives you
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a full coverage over anything else that
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could happen but like I said our
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warranty does cover anything that
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happens while you're riding your bike so
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you can go out there you know ride your
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heart out and you know not have to worry
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about anything so get out there and so
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we also have a an additional upgrade
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program and so it depends on the
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products that you're riding but for
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about forty percent below retail you can
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actually either send in your damaged
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wheel for a brand new set or even if you
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have an older set that you're wanting to
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upgrade you can contact us directly
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through info at reynolds cycling comm or
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you can work with your local dealer or
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even your distributor and they can get
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you all set up as well that's been a
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really exciting program for us so yeah
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we want to make sure that we keep you on
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our wheels
#Sports