Can’t help with the actual fault, but if your using a generic bluetooth code reader (such as Elm 327) with a Android app, try using it with FORSCAN instead on a laptop.
You will need a bluetooth enabled laptop but its a free Ford specific code reader so general gives a bit better results/ detail than the android/IOS apps
I used it on a CMAX…[Read more]
I’m with Tonik too, 2nd year with them and touch wood(pun intended) has all been good.
They have a few different green Tariffs available:-
and as others have mentioned referrals are available.