iolo

  • iolo replied to the topic Planet X in the forum Bike Forum 3 weeks ago

    Um, thanks for the excellent customer service. At least I tried.

  • iolo replied to the topic Planet X in the forum Bike Forum 3 weeks ago

    But only if they come with free stuff?

    It was the clickbait that got me looking.

  • iolo replied to the topic Planet X in the forum Bike Forum 3 weeks ago

    All I would like is to get a resolution to a simple question. I have tried the official way (Live Chat- nothing).
    I come on here as I know it sometimes helps. It’s a shame as I really want to buy things (over £100 worth of stuff) and have the order ready to go.

  • iolo replied to the topic Planet X in the forum Bike Forum 3 weeks ago

    To be fair to PlanetX it does clearly state, “1 per customer”. You might need to place 2 separate orders to get 2 free lights.

    this is what I saw before ordering
    The one per customer is only mentioned at checkout though. That kind of
    I’m in Austria so would have to pay postage twice.

  • iolo replied to the topic Planet X in the forum Bike Forum 3 weeks ago

    As i already said, Live chat looks pretty but nobody answered me. On both attempts.

  • iolo replied to the topic Planet X in the forum Bike Forum 3 weeks ago

    thanks. the quantity now shows 2 but it also says one per customer at checkout. Anyone?

  • iolo started the topic Planet X in the forum Bike Forum 3 weeks ago

    I’m trying to buy 2no Enduro LED mtb helmets with the free front light. The problem is only one light is added to the basket.
    I tried online chat. That looks pretty but nobody answered on both attempts.
    Does anyone on this forum work for them who could help as I need to get them ordered?