Works Components delivery times?

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  • Works Components delivery times?
  • ChunkyMTB
    Member

    They were taken over by Homebrew Components :mrgreen:

    gingajim
    Member

    I ordered a chainring from works components back at the end of June for their 4th July pre order, I’ve not heard from them since so I’m just checking to see if anyone else is having the same issues?
    I totally realise that they are super busy and I’m happy to wait but I’ve tried contacting them via email and facebook and have not had any replies as of yet:(

    Grum p
    Member

    Have you heard anything yet? I’ve also got one on back order and haven’t had a reply to any emails.

    DrP
    Member

    Well I ordered one a week or so back, and was told that I’d made the 19th July shipping date….

    We’ll see…

    DrP

    crankrider
    Member

    I have not had the fastest e-mail response from Works in the past, but always from ‘Rick’ so assume this is a very small outfit and must be a case of too much work too little time… I suppose.

    Good product in the end though πŸ˜‰ chuffed with my ring, one things for sure they are not crooks so I would think your stuff is on its was as soon as they have it, I admit it is nice to know when that is though!

    Premier Icon kinger
    Subscriber

    I enquired about my 34T as had hoped for it before the Mega but was told they are being shipped out tomorrow (Friday)

    Premier Icon unklehomered
    Subscriber

    I too got on the 4th July list back at the end of June, my ring came on the 5th July (and is AAAWWWWESOME). #sorry 😳

    Grum p
    Member

    Cheers for the positive news one and all, have assumed that as they’re a wee operation they’ve been focused on making stuff rather than answering emails, which I can more than identify with! (Though it would be good to get a reply to my panicked email about the delivery.)

    Premier Icon RicB
    Subscriber

    I’m in the same boat. Ordered 2nd July when they were taking pre orders for 12 July delivery

    Heard nothing, including no replies to emails and fb messages. Stock status on the website is now quite vague

    Need to do better imo

    Premier Icon RicB
    Subscriber

    Hmmm now my emails are bouncing back. Anyone else heard anything from them?

    Have the SRAM lads been round with the bombers?!

    Superficial
    Member

    I’m in the same boat. Doesn’t look brilliant, does it? I presume that the transaction could be reversed via paypal if the worst happened (within 45 days though, so be aware of the time limit). There’s also another email address on the paypal transaction page – looks like a personal account so might be worth a try if the generic ‘sales’ account isn’t working. I won’t publish the email address here for now.

    gringojimi
    Member

    I was in the same boat, and then I raised a dispute via Paypal.

    Got a prompt reply from Works and the chainring arrived a day later! πŸ˜€

    Premier Icon RicB
    Subscriber

    Brilliant, Superficial! I’ve just tried emailing the seller’s Paypal email address. Will see what happens.

    Good point re: the 45 days, I’d forgotten about that

    As a contrast – order placed with one of the German online sites:

    email 1 thanks for your order
    email 2 thanks for your order; which we expect to process tomorrow
    email 3 we have packed your order
    email 4 we have posted your order out.

    Premier Icon RicB
    Subscriber

    I’d like to think it’s a genuine mistake – small UK company vastly underestimates demand for their new product and doesn’t stop taking pre-orders until it’s too late.

    They now have a huge backlog of pre-orders and are working flat-out to manufacture more.

    Or they’ve sold out to Neil/Fruit/Superstar and we’re all doomed!

    bent udder
    Member

    I also placed an order with a German online store last week. Exactly the same email pattern, except that they charged me in Euros instead of Sterling, and it ended up costing me about 20% more than the quoted Sterling price as a result. Mailed them, and got the equivalent of a shrug of the shoulders and a ‘PayPal dictates this’ sort of response.

    I’m also waiting on a Works chainring. Two things:

    1) They seem to have been swamped with orders
    2) They’re a small shop, so don’t expect the same level of mechanised process management that you’d get from one of the big mail order places

    I also mailed Works to see if everything was OK, and got a response in the affirmative. I’ll let you know how it pans out, but I’m happy to wait a little longer than usual for a small business that’s swamped because it’s making a good product at a relatively low price.

    Premier Icon Bigmantrials
    Subscriber

    I am in the same boat, ordered my chainring on the 24th of june with expected delivery of between the 1st and 4th of july. Nothing arrived then, so e-mailed and posted on thier facebook page, still nothing!

    But litteraly as I was typing this I have had an e-mail from Works stating that my chainring has now been dispatched and appologies for the delay, his ears must have been burning!!

    Adam

    Premier Icon RicB
    Subscriber

    I’ve also just had an email from Rick; quite apologetic and saying the rings are being posted out today. They were only collected (presumably from the anodizer) this morning.

    One of their staff posts on stw so I wonder if he spotted this thread…

    bent udder
    Member

    Same here on the email side – just got a note confirming dispatch. I’ll update once I receive it, but from the email, say they have had a delay with anodising – which is handled by a third party.

    Superficial
    Member

    One of their staff posts on stw so I wonder if he spotted this thread…

    Indeed. I also just got my email to say it’s been dispatched. I reckon if you want your chainring, it’s probably best to have a bit of a moan on STW. πŸ˜†

    Hi Guys

    Apologies for the late dispatch times and poor communication.

    We are small and we were run off our feet trying to get chainrings ready etc. Communication has been terrible too, we will be looking to take a part time (20hrs or so PW) member of staff on in the next month or so to improve the situation.

    Indeed. I also just got my email to say it’s been dispatched. I reckon if you want your chainring, it’s probably best to have a bit of a moan on STW.

    I have to admit, it does look that way but the honest truth is we have just picked the chainrings up – noting more than co-incidence πŸ˜‰

    I hope you will all be happy with the chainrings – so far everybody has been very pleased with them.

    Or they’ve sold out to Neil/Fruit/Superstar and we’re all doomed!

    – If i responded to that with suitable language i would be banned from the forum! πŸ™‚
    Thanks, Rick

    j40aja
    Member

    Hi Rick,

    Good to see people getting there orders as I placed an order for a chainring on the 18th July. I was starting to get worried after reading that people on here having to wait longer than expected for stuff to arrive.
    When I placed my order it stated an expected delivery of the 24th, now states the 29th for new orders! Will my chainring still be dispatched on or around the 24th or has this date now been moved forward?

    Cheers,

    Alan.(Works Components Order Number: 2683/180713/17)

    DrP
    Member

    Similar to the above, I was informed I’d made the 19th July delivery order, yet haven’t received any further email information…

    Can I expect the ring over the next few days, or am I in a later slot now

    DrP
    2646/120713/28

    j40aja
    Member

    Although no reply from Rick I have just looked on my Works Components account – order history and it now says Processing whereas yesterday it said Pending.

    Fingers crossed my chainring will be dispatched in the next day or so!

    Good products or not their communication could be improved somewhat.

    Premier Icon kinger
    Subscriber

    They checked with me yesterday to see if I had received my chainring as their system had a glitch – apparently it was being shipped asap but nothing from the postie today…

    peterfile
    Member

    I ordered on 16 July, received the chainring this morning πŸ™‚

    ChunkyMTB
    Member

    They getting in SRAM spiderless NW soon?

    DrP
    Member

    I had the shipping confirmation yesterday, so shall see…

    DrP

    Premier Icon Bigmantrials
    Subscriber

    Mine arrived today, and was marked as dispatched on Monday, pleased that it has finally arrived!

    Superficial
    Member

    Yep, got mine today too. Didn’t mind the wait especially (I knew there would be a wait when I ordered) but more communication would have been good.

    Anyway, the ring itself looks good, nicely finished. I look forward to trying out whether I really can cope without a front chain device.

    j40aja
    Member

    Woohoo,

    Dispatched e-mail arrived today! Hopefully it’ll arrive by the weekend.

    simonbea
    Member

    Similar experience as above, placed order for a chainring which said next batch will be delivered on 7th August, checking my account today it still says ‘pending’ and the item page now says next deliveries will be 13th August. Dropped a message asking to confirm yesterday so see what response I get.

    Gee76
    Member

    Anyone know what the latest rumours were on a 30 tooth thick thin ring from works components. (hard facts and conjecture also welcome πŸ˜†

Viewing 32 posts - 1 through 32 (of 32 total)

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