Works Components delivery times?
I ordered a chainring from works components back at the end of June for their 4th July pre order, I’ve not heard from them since so I’m just checking to see if anyone else is having the same issues?Posted 4 years ago
I totally realise that they are super busy and I’m happy to wait but I’ve tried contacting them via email and facebook and have not had any replies as of yet:(crankriderMember
I have not had the fastest e-mail response from Works in the past, but always from ‘Rick’ so assume this is a very small outfit and must be a case of too much work too little time… I suppose.
Good product in the end though 😉 chuffed with my ring, one things for sure they are not crooks so I would think your stuff is on its was as soon as they have it, I admit it is nice to know when that is though!Posted 4 years agoGrum pMember
Cheers for the positive news one and all, have assumed that as they’re a wee operation they’ve been focused on making stuff rather than answering emails, which I can more than identify with! (Though it would be good to get a reply to my panicked email about the delivery.)Posted 4 years ago
I’m in the same boat. Doesn’t look brilliant, does it? I presume that the transaction could be reversed via paypal if the worst happened (within 45 days though, so be aware of the time limit). There’s also another email address on the paypal transaction page – looks like a personal account so might be worth a try if the generic ‘sales’ account isn’t working. I won’t publish the email address here for now.Posted 4 years ago
Brilliant, Superficial! I’ve just tried emailing the seller’s Paypal email address. Will see what happens.
Good point re: the 45 days, I’d forgotten about that
As a contrast – order placed with one of the German online sites:
email 1 thanks for your orderPosted 4 years ago
email 2 thanks for your order; which we expect to process tomorrow
email 3 we have packed your order
email 4 we have posted your order out.
I’d like to think it’s a genuine mistake – small UK company vastly underestimates demand for their new product and doesn’t stop taking pre-orders until it’s too late.
They now have a huge backlog of pre-orders and are working flat-out to manufacture more.
Or they’ve sold out to Neil/Fruit/Superstar and we’re all doomed!Posted 4 years agobent udderMember
I also placed an order with a German online store last week. Exactly the same email pattern, except that they charged me in Euros instead of Sterling, and it ended up costing me about 20% more than the quoted Sterling price as a result. Mailed them, and got the equivalent of a shrug of the shoulders and a ‘PayPal dictates this’ sort of response.
I’m also waiting on a Works chainring. Two things:
1) They seem to have been swamped with orders
2) They’re a small shop, so don’t expect the same level of mechanised process management that you’d get from one of the big mail order places
I also mailed Works to see if everything was OK, and got a response in the affirmative. I’ll let you know how it pans out, but I’m happy to wait a little longer than usual for a small business that’s swamped because it’s making a good product at a relatively low price.Posted 4 years agoBigmantrialsSubscriber
I am in the same boat, ordered my chainring on the 24th of june with expected delivery of between the 1st and 4th of july. Nothing arrived then, so e-mailed and posted on thier facebook page, still nothing!
But litteraly as I was typing this I have had an e-mail from Works stating that my chainring has now been dispatched and appologies for the delay, his ears must have been burning!!
AdamPosted 4 years agorickatworkscomponentsMember
Apologies for the late dispatch times and poor communication.
We are small and we were run off our feet trying to get chainrings ready etc. Communication has been terrible too, we will be looking to take a part time (20hrs or so PW) member of staff on in the next month or so to improve the situation.
Indeed. I also just got my email to say it’s been dispatched. I reckon if you want your chainring, it’s probably best to have a bit of a moan on STW.
I have to admit, it does look that way but the honest truth is we have just picked the chainrings up – noting more than co-incidence 😉
I hope you will all be happy with the chainrings – so far everybody has been very pleased with them.
Or they’ve sold out to Neil/Fruit/Superstar and we’re all doomed!
– If i responded to that with suitable language i would be banned from the forum! 🙂Posted 4 years ago
Good to see people getting there orders as I placed an order for a chainring on the 18th July. I was starting to get worried after reading that people on here having to wait longer than expected for stuff to arrive.
When I placed my order it stated an expected delivery of the 24th, now states the 29th for new orders! Will my chainring still be dispatched on or around the 24th or has this date now been moved forward?
Alan.(Works Components Order Number: 2683/180713/17)Posted 4 years ago
Although no reply from Rick I have just looked on my Works Components account – order history and it now says Processing whereas yesterday it said Pending.
Fingers crossed my chainring will be dispatched in the next day or so!
Good products or not their communication could be improved somewhat.Posted 4 years ago
Yep, got mine today too. Didn’t mind the wait especially (I knew there would be a wait when I ordered) but more communication would have been good.
Anyway, the ring itself looks good, nicely finished. I look forward to trying out whether I really can cope without a front chain device.Posted 4 years agosimonbeaMember
Similar experience as above, placed order for a chainring which said next batch will be delivered on 7th August, checking my account today it still says ‘pending’ and the item page now says next deliveries will be 13th August. Dropped a message asking to confirm yesterday so see what response I get.Posted 4 years ago
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