Hi Chaps,
My missus ordered me a Wheel Truing Jig for my birthday, which is awesome in itself. This was ordered through Wiggle.
She ordered it with ‘Priority Delivery’, so added the £2.99, and it arrived a couple of days later.
When we opened it, every single part of it was missing, except the main body.
So, I emailled Wiggle to ask for some help, listing all the items that were missing. I was then asked to send a photograph of what I had in the box. It was pretty pointless, as it was a cardboard box, and a big bit of metal.
They then said if I got a returns label ID, and sent it to them, they’d send me a new one at the same time – thumbs up, not bad. Took them three days to get to this conclusion. But I was happy.
I got the returns ID, emailled them, and sent the metal block and cardboard box back.
Two weeks’ later, I get an email saying ‘We’ve got your return, and found the missing part – it’s on it’s way to you’ (in very garbled English actually – I’m paraphrasing).
So…. yet another week on, nothing. Although after a complaint to Wiggle, and asking to speak to a manager, and a message on their Twitter account – I got a refund! Yay!
£2.99.
For the sodding postage.
Wiggle, you’re thieves, liars and won’t be getting any of my business.
Ricks