Which bike shop will let me down?
After my not so trustee Kona Kapu died of aacracked drop out I have had to sort an alternative. Frame<span style=”font-size: 0.8rem;”> build shopping list weborder courier race to get me a hack bike for holiday departure on Friday 20 July. All parts ordered Friday 6 July at about 2.30pm.</span>
Planet X RT58 frame fork and some oddments like cable guides.
Wiggle headset and some carbon assembly paste
Tredz crown reducer and seat clamp with rack mount
All orders confirmed but nothing picked or dispatched yet.
My money is on Tredz to screw this up.Posted 1 week agocannaMember
Have to say tredz came through with a full group set with next day as for crc I paid next day only for them to say it was coming but to then change my dpd delivery till the next day ! What made me laugh was they changed delivery not me but my email said I had . if you say next day then do it ! Back to local bike shop now as they give me a coffee 👌Posted 1 week agojoebristolSubscriber
Tredz updated my last order with that too. Although I think it ended up being delivered the day they said they’d dispatch it. So although overall delivery time was a fair bit longer than I hoped (I ordered rims from CRC a couple of days after ordering a hub from a Tredz and they arrived much quicker), they came through quicker than they subsequently promised.Posted 1 week agomikewsmithSubscriber
Last thing I ordered from Tredz it delivered within a couple of days.
and the last thing I tried to order I cancelled after they told me (without saying) that they didn’t have stuff in stock and merely ordered it from where I could order it from and post it out 7 days later for a saving of about 50p. Fine if they actually tell you that but they don’t so struck from the list.Posted 1 week agodeadkennySubscriber
PlanetX, Wiggle & Tredz. There’s only one way to find out, fight!
Of online shops though, Wiggle/CRC are potentially more reliable on stock as they tend to hold the stock themselves. Though I’ve had Wiggle mess up with the wrong item, but was resolved fairly well. Was clearly a case of two boxes on the shelf looking similar.
The rest of the online bike world quote stock based on either their smaller warehouse or mainly what their supplier quotes. I’ve had a number of times problems getting stuff from a particular shop where it’s listed in stock, then they later say it isn’t, try other shops and they’re all saying the same or show in stock but I ask and then they say it isn’t. The supplier stock system is at fault basically.
LBS can be similar. Shop says they can get the thing in next day or day after, then ring up and their supplier doesn’t have it in stock, will be a week or two etc.
Amazon maybe an exception. Didn’t use to consider them for bike stuff but they’ve been getting a lot more stuff now, especially parts for repairs. What’s quoted in stock is in my experience always in stock. That’s the stuff fulfilled by Amazon, i.e. in their warehouse even if sold by a third party.Posted 6 days agoP-JayMember
I guess I’m late to the party, but I always knew it would be Tredz, frankly they’re past inept, either they’ve got total villains working for them (they are Swansea based I suppose) because they lose stock like a sinking cargo ship, or they’d quite happy to take money from customers and work out how they’re going to get the stock later.
They’ve got a 100% failure record with me Online. Wheelies their pseudo loss adjuster / most expensive bike shop in the world alter-ego are if anything worse.
They do have one single redeeming feature though, they have a physical shop reasonably close to me in Cardiff which opens on a Sunday when most LBSs in Cardiff don’t – they will also price-match their own website, so in a pinch I walk in, and if I can lay my hands on it, I’ll buy it at the web price.Posted 5 days ago
Wheelies were appalling as the sole shop option for the Mrs’ cycle to work scheme bike – a proper bunch of useless dicks. Its one thing cocking something up, but its another to cock up rectifying it. I won’t bore you with the details, but it is ultra basic retail skills failure.
Perhaps I should’ve learnt from that and not ordered from Tredz…
Oh and Yodel have changed their tracking from ‘it will be delivered Thursday’ to ‘it is out for delivery today’ – awesome tracking skills! It needs a signature, but I guess if anyone is after a free bike frame – try my shed at about 5pm before I get back from work.Posted 5 days ago
@philjunior – so far so good!
Tredz order is dispatched and includes a seat clamp and now unnecessary crown reducer as the Planet X forks came with one.
Planet X frame needed the standard home refinishing to file excess paint from the internal faces of the dropoits to get the back wheel in. But other than that is looks to be quite a tidy alloy frame for £89.Posted 4 days agophil5556Member
It was Trees that let us down a couple of weeks ago. Ordered a couple of frame bags, in stock paid for next day delivery….
Nothing shows up, phoned and they apologized but said it would leave on Monday. Tuesday, nothing arrives. Phone again, “we think it’s here, but can’t guarantee it will leave today”. 🙄 Order cancelled.
Reordered from Evans (I think) arrived next day with no drama.Posted 3 days agodaernMember
The daft thing is that, after Wiggle/CRC, my next most-used cycle shop is….Halfords!
The reasons are easily stated:
1. They have a store nearby
2. They have quite a wide range of stuff that you can order for store collection (FOC) within a few days
3. They are often as cheap as anywhere else (bought my last Eagle groupset from them)
4. BC discount is applicable, on top of anything else you can wangle
5. Returning stuff is less faff than online, which has been useful in the past
My local store are friendly, and while that’s a long, long way from saying that I’d trust my bike to them, they’ve always been courteous and helpful, calling me up when an order arrives in store. The one big downside is that their in-store stock is often pretty naff, although they are ok for things like bottles and tubes (they’ll match the online price anyway, so no need to mess about).Posted 3 days ago
The bike is built and rides quite nicely. However I have some aesthetic issues with the rack I’ve fitted as I can’t get it level. I need to space the bottom rack mounts as it is fouling on the seatstays and preventing it from rotating forward enough to get it level.Posted 3 days ago
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