Well I work in IT, so I don’t get to help people to the extent that some of you do, to my shame.
I spent four months every morning talking a girl in India through how to do my job, on which she was replacing me. She’s now taken it over; pretty grateful and well set up for her career now, that’s a good feeling as I’m not sure she’d have made it otherwise.
Last year I went to a customer, they’d had something implemented by a third party that was shite, and they were struggling to do their jobs. I went in, explained it all and reworked their system a bit, they were all visibly chuffed to bits – that was good.
Yesterday, talked to a customer where I happened to be doing something else – they were facing ludicrous deadlines. In a few hours in a meeting I’d throw in technical ideas that had hugely simplified the job and now we’ve got a great chance of success. The project is for the government, which will save a crapload of money for the public purse (not by replacing jobs, this time) so that’s actually fairly significant I reckon.