whats a fair fair time to wait for replacement frame
1) They didn't have to send it back to the makers. Your warranty is with the shop. They don't need the manufacturers permission to refund/replace. They hide behind this.
2) Nearly two months is way too long. In fact you will soon have been without the bike for as long as you had it.
Phone them up. Tell them when you expect your refund/replacement by. If it not forthcoming, get Trading Standards involved.Posted 8 years ago
Hi folks ,bought a hardtail off a wellknown online retailer ,had it 2 months ,noticed a large crack in frame, sent it back on june 22 still waiting for something to be sorted out(they had to send it back to the makers).Is this a normal time to wait .Posted 8 years ago
Contacted the shop twice so far,they just keep saying they will try to speed it up .would,nt mind if i had another bike but that was my only one.some of you guys must have broken a frame or two,is this a normal time to wait ,or should i start getting a bit more pushy with them thanksOgglesMember
Get pushy. 2 months is an unimaginable time to be without a bike!
Whatever the outcome of it being sent back to the manufacturer, they still need to supply you with a new frame. (unless, for example, you ran over it with a car) It doesn't take that long to see that a frame was broken because of manufacturing problems.Posted 8 years ago
funny 'cos as I was going to guess that shop too (as they supply Commencal also)…I think they are shoddy (and it sounds shoddy!)Posted 8 years ago
Some people on here sound to do well with them (I wonder if they have they tried returning faulty stuff?)…my (one)experience is they refer returns back to the manufacturer / distributor and make you wait weeks instead of,as other shops have done for me, making their own assesment and exchange on the spot when there is a problem.
What do you mean the full story,i bought the bike rode it came back from a ride ,washing the bike noticed the crack(on the right hand chainstay tube at a place where it could,nt have taken a direct hit without first hitting the chainrings)only ridden it up afan and then the biggest drop off i did was about eight inches .i,ve been riding a bike a while so i know what would be unreasonable riding on the bike i bought.Posted 8 years ago
I suppose i just bought one with a flaw ,doe,snt help me though,the summer is ticking by and i,m still bileless.
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