- Was I fleeced?
I took my back wheel (Mavic rim, XT hub, 3ish years old) into LBS, and asked them to fit a new freehub. And only fit a new freehub. Went back a week later to collect, and they’d charged me £22.50 labour, plus £29.99 for new XT freehub. I said, it takes about 5 minutes to fit a new freehub – why have I been charged £22.50? They said – half an hour labour, as your bearings were dirty. Cleaned hub out, regreased – but did not replace bearings. That took half an hour. I paid at the time, then started fuming – on the receipt, ‘No further work unless advised’ box was ticked, work done column sadi ‘Fit new freehub’, Maximum estimate was £45 – so went in this morning, and confronted the manager. He said – we’re were only doing the job properly… I said – but you didn’t do the job properly – if the hub needed overhauling, you should have put in new bearings… and as the receipt said ‘no further work unless advised’, you shouldn’t have done anything before speaking to me.
He gave me back the difference between what I paid and maximum estimate – £7.50. Were they trying to rip me off? Or am I out of touch?
I recently phoned Cycle Surgery for quotes on a few maintenance jobs, which don’t take long and aren’t complicated, and was astounded how much they charge.
Anyone’s thoughts appreciated….Posted 9 years agoIanMunroMember
What they did and charged sounds about right to me.Posted 9 years ago
No one apart from a pikey is going to remove the axle and bearings, unbolt the existing hub, replace it with a new one, reassemble and readjust the cones and just leave the existing shitty grease in. I wouldn’t consider clean and regrease as ‘further work’ – it’s the bare minimum.PeterPoddyMember
All they’ve done wrong as far as I can see is to go over the limit without asking, but £7.50 isn’t much.Posted 9 years ago
If I was the LBS chap, I’d have told you you’d be getting a clean up and new bearings weather you liked it or not, it’s only doing half a job otherwise, IMO.
It’s plain dumb to remove casette, cones and axle and not clean, regrease and put new bearings in whilst you’re there. 1/2hr labour is reasonable for that job. It’s probably not worth them doing it otherwise
Coffeeking/Singlespeedstu – I don’t have the tools to do it myself.
Hora – i didn’t take the cassette off first, as I don’t have a chain whip. And how can taking the cassette off make their £22.50 charge fair? It takes about 2 minutes with the right tools. THanks for info about EvansPosted 9 years agoac282Member
You have to take the bearings and axle out to change an XT freehub. The fact that you think it takes 5 minutes means that either you are so good a mechanic you shouldn’t bother with a bike shop or don’t understand what the job entails.
While the axle’s out you might as well clean and regrease the bearings at least. (I normally put new balls in as it only a couple of quid)Posted 9 years ago
They said – half an hour labour, as your bearings were dirty. Cleaned hub out, regreased – but did not replace bearings
What they were saying is if your bearings were clean it would have took less time as they wouldnt have had to clean it all out and check nothing was worn, hence half an hour. As your wheel was dirty it took longer. They still didnt install any new parts, grease is required in the rebuilding of a shimano rear hub. Tho they certainly shouldnt have charged you more than the quote without a phone call (or a sensible quote in the first place).
Id accept they did a good job in line with your requests, tho they should have suggested new bearing as it’d have been only a few £ more and a good idea). In the future id question any quotes for acuracy before getting the work done tho.Posted 9 years ago
I dont think any shop would claim an hour to fit a shimano freehub, unless there was somthing wrong with it like rounded nuts/cones.
I was responding to TJs comment, not the original.
Any freehub is a half hour job max as you say, even with a bearing replacement and regrease etc, in a workshop environment. Joe Bloggs sat in his living room watching TV at the same time might take longer 🙂Posted 9 years agononkMember
most of you clearly never worked in an lbs..constant source of wonder it is,folk wondering in asking for jobs to be done that they cant or dont want to do themselfs then being shocked that it costs more than a tenner.oh yeah and why are all lbs spanner monkeys sh~t at the job when we expect it done for pennys? why are they not fully quallyed up race tech eng types??? 🙄Posted 9 years agotraildogMember
What is the shop? I only ask because it sounds a good place to take my bike. If you think that just taking a cassette off is 2 minutes and replacing a freehub is 5 then you seriously haven’t a clue. Yes, they are not difficult jobs, but get real. The mechanic obviously did a good professional job, I would be very disappointed if they hadn’t greased the bearings. Price sounds good for the work done and then they knock a bit off despite your unreasonable claims, just to keep you happy – good customer service also. Sounds like a good shop to me.Posted 9 years agopk-ripperMember
They’ve done fine as a shop, although probably should have stuck to the £45 for complete job as originally hypothesised.
From my days as a shop mechanic, I’d have done it for less than that, given the mark-up on the parts, but right now the true cost of things is becoming more apparent as shops look to bring in every £ they can.Posted 9 years agoJengaMember
Seems like a damned fine bike shop, looking after their customer’s best interests. Unfortunately the customer is a tight fisted mechanical numpty who seems to think that the bike shop should pay him for the privilege of working on his bike. A dose of reality wouldn’t go amiss.Posted 9 years ago
this is the first post I’ve ever put on here, because I felt quite strongly about the issue. thanks for the sensible replies, folks. And as for the others – Jenga, Trout WTF?! – you sound like the kind of self-righteous A-holes who make me almost ashamed to call myself a cyclist.Posted 9 years agogoldenwonderMember
Do you have any idea what’s envolved with changing a Shimano freehub? assuming you mean the freehub body & not the complete freehub?Posted 9 years ago
You have to dismantle the hub to do it, so axel & bearings out, remove old freehub body, (which is probably siezed if original after 3 years)clean, fit new freehub body. What would you like then? dirty gritty bearings fitting without any fresh grease in your new freehub body, or cleaning & fresh grease to makre sure it runs properly?
Yes they probably should’ve called you if it was going to cost more than you expected, but at least they did it poperly!
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