Blackburn’s lifetime pump warranty worked just fine via my LBS.

And yet Blackburn’s lifetime warranty didn’t extend to my broken water bottle cage.  Maybe it comes down to who you are dealing with within the company??

Raleigh are atrocious, they replaced my broken titanium frame with a steel one, nothing in the small print of the warranty to say that it has to be the same material apparantly………………….

Good news. The chainset I returned to Merlin cycles has been replaced with a new set, in full retail packaging, not oem. Took a couple of weeks but good stuff from Merlin and Shimano!

Out of interest, who has has crash replacement frames and what is the typical price vs retail?

Many moons ago I had crash replacement on a Santa Cruz Bullit £400 for a new front and swing arm.