Warranty issue with DEVINCI/FREEBORN

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  • Warranty issue with DEVINCI/FREEBORN
  • matthew_h
    Member

    Not really Freeborn’s problem if you bought it in Spain though

    mcgowan
    Member

    Sorry, I am spanish and I bought it to Freeborn

    allthepies
    Member

    Why did you use a shim ?

    legend
    Member

    Hold up, if you bought the bike in Spain what does this have to do with Freeborn?

    I also think they are fair to refuse warranty, they don’t list every single thing you shouldn’t do to the bike.

    Premier Icon 2unfit2ride
    Subscriber

    I disagree with your wording of the thread, but how exactly do they know that you used a shim?

    bigdaddy
    Member

    Got to agree with Matthewh though, it’s not Freeborn’s problem if you bought it elsewhere.

    mcgowan
    Member

    I used a shim because my GD was 27’2mm and because the owners manual do not avoid that.

    Premier Icon Normal Man
    Subscriber

    Did you mean you are from Spain but bought the bike from Freeborn?

    legend
    Member

    Did the owners manual say “do not ride into a wall”? Exagerated example but, as I said above, they don’t list everything that will invalidate your warranty

    mcgowan
    Member

    They know that I used a shim because first they said that it was because I did not insert the seatpost 3″. So I sent them photos proving that it was not true.

    mcgowan
    Member

    Normal Man: correct

    legend
    Member

    you basically bodged a bit of your bike to make it fit. It sucks but you’re stuffed

    DanW
    Member

    Most (if not all) manufacturers will not warranty when a seatpost shim is used even if it may not be explicitly obviously written (same thing everyone said to you a day or two ago in your only other thread you have contributed to on STW).

    Again, if you are still upset or feel this is not made clear then the original shop (even if Freeborn) are the ones to be asking the questions to. Don’t drag Freeborn in to an inflammatory titled thread one day into trying to get a decent explanation/ decent resolution to your problem 😉

    allthepies
    Member

    Personally, if I buy a new bike which had a seattube spec of 31.6mm then I’ll buy a 31.6mm seatpost rather than try and shim up a small diam post.

    You’re on dodgy ground here and your provocative thread title does you no favours.

    mcgowan
    Member

    Only made sure that you will not use a shim in a Devinci despite the owners manuel do not say anything about that 😉

    If I have read a post like this I would not buy a Devinci or may be I woud buy another GD

    Premier Icon scotroutes
    Subscriber

    TBF, folk have been using 27.2 Gravity Droppers in larger sized tubes for years and I’m not aware of a whole lot of problems doing so.

    Many frame tubes come with a built-in shim too.

    mokl
    Member

    I’m sorry to hear this has happened to you, but I have to say I wouldn’t personally use a seatpost shim as I’d be concerned about tolerances etc. I’m afraid I can understand why they wouldn’t warranty it, but also don’t see what it has to do with Freeborn.

    mcgowan
    Member

    mokl, you are right, the problem is basically with Devinci

    but i can not edit the title, sorry

    Premier Icon scaredypants
    Subscriber

    why would a shim cause damage ? (assuming long enough to allow contact down to minimum insertion point)

    mcgowan
    Member

    Devinci’s owner manual do not say anything about shims, like Scott for example, and other brands permit the use of it.

    clubber
    Member

    Is this a Dixon?

    If so I’m afraid that I agree with them refusing a warranty. The extended seat tube mast design means that you really need much more post in the frame than the length of a shim – I’d say at least 1cm below the bottom of the top tube.

    Now, any decent mechanic would know that and I’m sure they’ll tell you that the frame needed to be built up by a qualified mechanic which I’m guessing you aren’t.

    Given that, I suggest you play nicely, don’t act as you have so far and they may well provide you with a reduced price replacement front triangle. Breaking a frame is crap but sometimes it’s not someone else’s fault.

    Premier Icon amplebrew
    Subscriber

    The warranty does not apply if:

    *The damages were caused by a fortuitous event;
    *The bicycle was purchased from a retailer other than those authorized
    by devinci;
    *The bicycle was not entirely assembled by an authorized devinci
    retailer;
    *The bicycle was repaired by a person other than an authorized devinci
    retailer;
    *You are not the original owner of the bicycle;
    *The instructions contained in the user’s manual for all frames and the
    technical manual for frames with double suspension were not respected;
    *The periodic inspection recommended in the user’s manual for all
    frames and in the technical manual for the frames with double
    suspension was not carried out;
    * Parts not supplied by devinci with the bicycle or not indicated in
    the user’s manual for all frames or the technical manual for the
    frames with double suspension were used;
    *The bicycle was used for an activity other than those for which it was
    conceived;
    *The bicycle and/or its components were subject to abusive use,
    negligence, abnormal and/or excessive use or was implicated in an
    accident;
    *The frame is too small for you;
    *You used an other seat than the one sold with your bike;
    *The frame and/or its components were modified (ex: polishing,
    structural or mechanical modification or addition, stripping, sanding,
    strain hardening, shot peening);
    *You continued to use your bicycle while it was damaged.

    They stipulate that the frame being too small or using the wrong seat voids the warranty.

    What would the wrong seat be all about? 😕

    I can see the one about the frame being too small and maybe not leaving enough post in the frame. They’re website however doesn’t give any indication of how much post to leave in the frame.

    I’ve always gone for at least 2 inches below the bottom weld on the seat tube / top tube junction.

    clubber
    Member

    What would the wrong seat be all about?

    Wrong diameter I expect.

    mcgowan
    Member

    Hi Clubber

    Before they know that I used a shim, they said that it was because I did not insert 3″ the seatpost. The lenght of the shim is 4″ and the seatpost even more.

    Maybe I am not a decent mechanic, but they are not too

    Premier Icon amplebrew
    Subscriber

    clubber – Member
    What would the wrong seat be all about?
    Wrong diameter I expect.

    That’s what I wondered, so ‘seat’ could be a poor interpretation of seatpost.

    mcgowan
    Member

    Hi amplebrew

    When I was buying the bike I asked about my correct size frame. Freeborn told me M knowing my numbers.

    About the seat… how can avoid to use an other seat than the one sold with your bike if I only bought the frame?????

    Premier Icon nickdavies
    Subscriber

    Yesterday’s thread you started on the subject was worded better, saying cheated by x in capitals on the front page is a bit harsh, might have been worth checking the warranty with regards to shimming the frame first.
    I run a 30.9 to 31.6 shim which on one are fine with as long as its 100mm, but i think running 27.2 to 31.6 sounds like too much IMO. Not that I know anything about it, but I can see having 2mm each side of the post causing excess play and stress unless it extended well down below the top tube join and bottom of seatpost.

    clubber
    Member

    Obviously we can’t comment on what they have actually said unless you have emails but are you sure there’s not something lost in translation? For example of they said that it was only inserted 3 inches rather than 3 inches was the minimum.

    mcgowan
    Member

    clubber, the diameter was correct and I told them that I can prove that because I bought it to chainreaction or wiggje, i cannot remember

    esher shore
    Member

    @mcgowan

    why slag Freeborn bikes off on an open forum when they did not sell the bike to you?

    take it up with the original retailer you bought the bike from in Spain.

    First port of call always resides with the original retailer, not the distributor of the brand of a new country you were not in, when you purchased the bike

    this does not just apply to smaller brands like Devinci, even the big brands like Specialized have removed “Global warranty” because distributors for each country build a “cost” of an expected warranty claims into their margins

    -did your original retailer in Spain supply the shimmed seatpost?

    -or is this something you fitted yourself?

    -did you use fibre grip (carbon paste) whilst fitting the seatpost?

    -did you use a torque wrench (5nm) on the seatclamp when fitting the seatpost?

    I ran my Dixon with a 31.6mm Reverb with zero issues, sold the bike 2 years ago and new owner is still enjoying the ride with zero issues!

    something to understand about using a shimmed “dropper post” is that they introduce a stress/strain load to the seat tube that the frame was never designed for

    it was designed for native 31.6mm and that is what you should have used, rather than cheaping out and bodging the fitment using a plastic shim to fit a smaller seat post into a larger seat tube

    mcgowan
    Member

    clubber:

    “The issue you are having in most cases is due to less than 3″ of seatpost being in the frame”

    mcgowan
    Member

    esher shore, read every posts please 😉

    Premier Icon amplebrew
    Subscriber

    mcgowan – Member
    Hi amplebrew

    When I was buying the bike I asked about my correct size frame. Freeborn told me M knowing my numbers.

    About the seat… how can avoid to use an other seat than the one sold with your bike if I only bought the frame?????

    All the ready built ones on their website come with 31.6 posts.

    clubber
    Member

    Here’s the pic of the damage

    So it does look like it’s cracked at a point where the shim was.

    From freeborn’s view I can see that the problem is that they don’t know how far the post was inserted in the shim, whether the shim is stiff enough to support the frame, not to mention above that unless you bought it from them I don’t see why they would warranty it unless they have a European arrangement.

    mcgowan
    Member

    amplebrew: thats not true, you can buy a reverb in a “reduced” Price if you want

    Premier Icon Bregante
    Subscriber

    There is a lot of confusion on this thread.

    As I understand it the OP is in Spain, however he purchased the frame online from freeborn – hence the confusing line “I bought a De Vinci Dixon from Spain”

    esher shore
    Member

    @mcgowan

    I have read every post and am still confused about what you expect from Freeborn?

    your first comment “Last year I bought a Devinci Dixon from Spain.”

    what does this have to do with Freeborn / Haven Distribution in the UK?

    you claim your bought a Dixon from Spain (from the Spanish distributor?)

    the bike industry is not Apple, we do not have “global warranty”? Surely, make your claim against the Spanish retailer / distributor rather than dragging Freeborn into this mess, especially in public on a forum?

    Premier Icon amplebrew
    Subscriber

    mcgowan – Member
    amplebrew: thats not true, you can buy a reverb in a “reduced” Price if you want

    Sorry, I’ve got a bit lost on that one.

    The Dixons on their site seem to use 31.6 Reverbs.

    clubber
    Member

    “The issue you are having in most cases is due to
    less than 3″ of seatpost being in the frame”

    As I said this may be a translation issue. They said only that usually 3″ or less is the issue, NOT that 3″ is the minimum required.

Viewing 40 posts - 1 through 40 (of 282 total)

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