Warranty issue with DEVINCI/FREEBORN
Most (if not all) manufacturers will not warranty when a seatpost shim is used even if it may not be explicitly obviously written (same thing everyone said to you a day or two ago in your only other thread you have contributed to on STW).
Again, if you are still upset or feel this is not made clear then the original shop (even if Freeborn) are the ones to be asking the questions to. Don’t drag Freeborn in to an inflammatory titled thread one day into trying to get a decent explanation/ decent resolution to your problem 😉Posted 4 years ago
Is this a Dixon?
If so I’m afraid that I agree with them refusing a warranty. The extended seat tube mast design means that you really need much more post in the frame than the length of a shim – I’d say at least 1cm below the bottom of the top tube.
Now, any decent mechanic would know that and I’m sure they’ll tell you that the frame needed to be built up by a qualified mechanic which I’m guessing you aren’t.
Given that, I suggest you play nicely, don’t act as you have so far and they may well provide you with a reduced price replacement front triangle. Breaking a frame is crap but sometimes it’s not someone else’s fault.Posted 4 years ago
The warranty does not apply if:
*The damages were caused by a fortuitous event;
*The bicycle was purchased from a retailer other than those authorized
*The bicycle was not entirely assembled by an authorized devinci
*The bicycle was repaired by a person other than an authorized devinci
*You are not the original owner of the bicycle;
*The instructions contained in the user’s manual for all frames and the
technical manual for frames with double suspension were not respected;
*The periodic inspection recommended in the user’s manual for all
frames and in the technical manual for the frames with double
suspension was not carried out;
* Parts not supplied by devinci with the bicycle or not indicated in
the user’s manual for all frames or the technical manual for the
frames with double suspension were used;
*The bicycle was used for an activity other than those for which it was
*The bicycle and/or its components were subject to abusive use,
negligence, abnormal and/or excessive use or was implicated in an
*The frame is too small for you;
*You used an other seat than the one sold with your bike;
*The frame and/or its components were modified (ex: polishing,
structural or mechanical modification or addition, stripping, sanding,
strain hardening, shot peening);
*You continued to use your bicycle while it was damaged.
They stipulate that the frame being too small or using the wrong seat voids the warranty.
What would the wrong seat be all about? 😕
I can see the one about the frame being too small and maybe not leaving enough post in the frame. They’re website however doesn’t give any indication of how much post to leave in the frame.
I’ve always gone for at least 2 inches below the bottom weld on the seat tube / top tube junction.Posted 4 years agonickdaviesSubscriber
Yesterday’s thread you started on the subject was worded better, saying cheated by x in capitals on the front page is a bit harsh, might have been worth checking the warranty with regards to shimming the frame first.Posted 4 years ago
I run a 30.9 to 31.6 shim which on one are fine with as long as its 100mm, but i think running 27.2 to 31.6 sounds like too much IMO. Not that I know anything about it, but I can see having 2mm each side of the post causing excess play and stress unless it extended well down below the top tube join and bottom of seatpost.esher shoreMember
why slag Freeborn bikes off on an open forum when they did not sell the bike to you?
take it up with the original retailer you bought the bike from in Spain.
First port of call always resides with the original retailer, not the distributor of the brand of a new country you were not in, when you purchased the bike
this does not just apply to smaller brands like Devinci, even the big brands like Specialized have removed “Global warranty” because distributors for each country build a “cost” of an expected warranty claims into their margins
-did your original retailer in Spain supply the shimmed seatpost?
-or is this something you fitted yourself?
-did you use fibre grip (carbon paste) whilst fitting the seatpost?
-did you use a torque wrench (5nm) on the seatclamp when fitting the seatpost?
I ran my Dixon with a 31.6mm Reverb with zero issues, sold the bike 2 years ago and new owner is still enjoying the ride with zero issues!
something to understand about using a shimmed “dropper post” is that they introduce a stress/strain load to the seat tube that the frame was never designed for
it was designed for native 31.6mm and that is what you should have used, rather than cheaping out and bodging the fitment using a plastic shim to fit a smaller seat post into a larger seat tubePosted 4 years ago
mcgowan – Member
When I was buying the bike I asked about my correct size frame. Freeborn told me M knowing my numbers.
About the seat… how can avoid to use an other seat than the one sold with your bike if I only bought the frame?????
All the ready built ones on their website come with 31.6 posts.Posted 4 years ago
Here’s the pic of the damage
So it does look like it’s cracked at a point where the shim was.
From freeborn’s view I can see that the problem is that they don’t know how far the post was inserted in the shim, whether the shim is stiff enough to support the frame, not to mention above that unless you bought it from them I don’t see why they would warranty it unless they have a European arrangement.Posted 4 years agoesher shoreMember
I have read every post and am still confused about what you expect from Freeborn?
your first comment “Last year I bought a Devinci Dixon from Spain.”
what does this have to do with Freeborn / Haven Distribution in the UK?
you claim your bought a Dixon from Spain (from the Spanish distributor?)
the bike industry is not Apple, we do not have “global warranty”? Surely, make your claim against the Spanish retailer / distributor rather than dragging Freeborn into this mess, especially in public on a forum?Posted 4 years ago
The topic ‘Warranty issue with DEVINCI/FREEBORN’ is closed to new replies.