- Waiting for evans cycles
Been waiting 5 and a half weeks for my frame to be replaced on warranty. Should be a simple swap as spesh told me they have it in stock.
Am now on 8 phone calls today alone to try and resolve it. Still haven’t even managed to speak to the warranty department.
Anyone else dealt with their warranty dept? Are they always this rubbish?Posted 6 years ago
Well it turns out that they’ve had my replacement frame since the 9th of sept but just forgot to send it to me.
This is after them forgetting to pick the frame up in the first place, then forgetting to take the parts off before it went to spesh.
Looks like I’ll get the frame too late to use the bike for Tour de Ben Nevis.
Have asked them to refund my entry fee and they’ve offered me some flippin vouchers.
What happens if the stuff I order with the vouchers is faulty?
Worst. Service. EverPosted 6 years agoplop_pantsMember
Can you not go and get the bits and put it back together yourself?
They won’t let you. I took a bike in to show how the frame was not straight. They stripped it and sent the frame off. When they got it back I asked if I could come in and pick it all up, but they wouldn’t let me, they insisted they had to rebuild it. (badly)Posted 6 years ago
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