and the friendly, efficient service.
Ahahahahaha.
First, you have to use the world’s worst online form, which needs completing with every single destination you’ve ever visited. At some point it’ll freeze or crash, and you’ll have to start again.
Then you need to pick an interview date, of which there are few and all of which require you to be in London inconveniently early. You will queue in the rain. Someone will be rude to you.
You will then be interviewed by a series of bored employees locked behind glass windows, despite the fact that everyone has been through the full rubber glove security check at the entrance. They won’t actually tell you anything, you just get shuttled between desks. Eventually they confiscate your passport, make you retake the photo you paid some oik in Jessops a fortune for, and invite you to sit at home for a fortnight while they put a sticker in your passport.
Oh, and they won’t deliver it back, you have to drive to a DX Direct depot to pick it up.
The only thing I can say is that it’s marginally better than the old embassy because you can take your phone/wallet/keys in with you.