- Victims of Superstar Components
I’ve had quite a bit off stuff from superstar, all been good apart from a cheap bottom bracket, which lasted about 3 rides, I was tempted to send it back but in the end I couldn’t be bothered.
I bought the wrong pads and only realised about 6 weeks later, they happily swapped them for the right ones.
I like your support page, obviously completely pointless seeing as you failed to win your own case, how much did that cost you btw?
“He has taken the sport away from me that I love”
You need to get a
Posted 4 years agomulv1976Member
Apart from their pedals, I will only ever buy consumable stuff like brake pads from ssc based on what I’ve researched regarding more expensive stuff like wheels etc. The same can be said for Dave Hinde – do your research before you order. It might be cheap but there’s usually a reason for that.
I can understand the OP’s frustration but that website just seems like a crazy rant.Posted 4 years agotheotherjonvSubscriber
AntiSuperstarComponents.com create this site under the freedom of speech law expressing provisions of the European Convention on Human Rights; however this site under no circumstances will tolerate nor promote defamation, slander, malice or libel of either Mr Neil Wilkinson or “Superstar Components LTD”. We will take no risks whatsoever and only document true and legal facts which will be documented with adequate research.
You might want to hold your website’s content up against your own statement above (copied from your website) and see if you can tick that box.
I’ve had good and bad experiences of SSC. I’m on the fence frankly about them. But I’m not on any fence with you, you’re beyond crazy in letting this eat you up and you need to move on. It hasn’t robbed you of your sport, but letting this go on any longer might cause you to lose more than the cost of a wheel and a court case, you could easily find yourself on the wrong end of a second one.Posted 4 years ago
I guess this is the issue. The OP may have a valid gripe, but he’s managed to express it in such a way that has evaporated any goodwill he would have been entitled to.
Fair point.Posted 4 years ago
Not all of us can write particularly well, or have experience of doing so.
He’s still been had over by SSC IMHO and it’s pretty disgraceful.JamieMember
Not all of us can write particularly well, or have experience of doing so.
He’s still been had over by SSC IMHO and it’s pretty disgraceful.
I imagine if he rewords the site, cutting the histrionics, then he can have a valid platform to air his grievances.
I imagine the OP has looked into this before going to court, but did he try to get his money back from his debit/credit card providers? Or even Paypal have a buyer protection schemes.Posted 4 years agoMoseyMTBMember
Not sure on this one, the op has been screwed over afterall.
To me and my family £400 is a huge amount and if the above happened i’d be pretty livid too.
Would i make a site? No
Wouild i buy superstar wheels? No
Would i be mightily pi££ed off? yep
What would you lot have done in this situation? Just wrote off £400?
I know i couldn’t just do that.Posted 4 years agomboySubscriber
Can understand why the OP is peeved, but…
You MUST remove all the angry comments, anything potentially slanderous and anything not at all factual, otherwise nobody is going to take you at all seriously! Also spelling mistakes matter. It doesn’t matter that you can spell or not personally, but everyone can use a spell checked and get someone to proof read! Spelling mistakes in a finished document make you sound half arsed and lazy, perhaps why the court hearing went against you as Neil did sound especially prepared by comparison…
Would suggest you’d be far better off doing the above, and then maybe compiling a database of good and bad products that people have bought from SSC in the past… I’ll start…
SKF bearing BB… Total crap, lasted about 4 rides and that was despite me putting extra grease in from the start!
Red compound brake pads… Poor power, very noisy when wet, 2 sets out of 4 the pad material fell off the back plate
Non floating brake rotors… Within reason a rotor is a rotor. These are just rebadged Clark’s. Worked fine.
Single ring chain device… Back plate made of cheese, didn’t keep the chain on, v poor design (also sold as Madison M:Parts though too)
Grips… Too hard rubber compound and not grippy enough for my tastes. Might suit others fine though.
Switch Evo hubs… Hoping not to jinx myself, but so far so good. Not expecting miracles but buying the wheel set was almost as cheap as the rims only…
KS i950 seatpost… Utter crap! Tried warranting it, not interested. They said they’d repair it at my cost… Found the instructions online, fixed myself. Sold on with a caveat that it had failed before but was currently fixed and working ok.
If that helps, feel free to quote me above…Posted 4 years agoweeksySubscriber
I bought stuff from Superstar.
I bought a Seat-Tube mounted XCX Single ring guide… it was 1/4 of the price of an E-Thirteen… it transpires it was about 1/4 as good.
I wouldn’t use them for anything unless it was a ‘test the water’ as per the XCX guide.. or something like Pads that i class as disposable items.Posted 4 years agoclubberMember
As has been suggested above, while the OP might feel better for having a bit of a rant via his web page, IMO it’s counterproductive.
Reading the court case summary here:
I am left with the impression that the OP is lacking in self awareness and quite possibly one of those people who cannot ever see anything other than their narrow view of things. As such, I find it hard to give any credibility to his story and suspect that if I’d been there I’d have had a very different impression of it.
Anyway, on the previous thread, I’ve said that I’ve used SSC without any problems. I know other people (who I actually have some faith in) have had problems which haven’t always been dealt with brilliantly. I buy from SSC with that in mind – I certainly wouldn’t buy anything expensive from them.Posted 4 years agoascompMember
I have read a lot on the web and on here about how people have been ripped off or had terrible service from Superstar Components, I was one of them so I took them to court and I did a web site about them.
The aim of the site is to have 1 voice and I will help advise and support those of you who have bought faulty components or received bad/no service, I will even come and sit with you in court for support 🙂
I made this site under the duty of care law to help members of the cycling community go through what a lot of people have been complaining about.
The site still needs a bit of work but the forum is live, we sure would like to hear from anyone who has bought products and were unable to get a refund or if their product was defective or only lasted a matter of weeks, like my £300 set of wheels which I couldn’t get a refund from ! (disgusting).
It’s not fair when things happen like this, the cycling community must stick together.
So please spread the word and if anyone is thinking about taking SS to court like I did or just wants to rant and rave about their experience and get it off your chest, feel free to pop along.
Ride safe folks.Posted 4 years agoandytherocketeerSubscriber
If we’re doing a database of parts, then mine are:
BB bearings – all good, lasted as long as XT (not surprising since it’s off the shelf bearing)
Pedals – those cheap £15 ones from a few years back – still going strong
Sintered Brake Pads – didn’t last any where near as long as Formula ones, but they weren’t anywhere near the price either
Friends have all manner of items, such as the Switch Evo wheels, skewers, brake pads (they swear by them – maybe the Shimano copy ones are better than Formula copies?), … all good, no issues to report
Would use them again.Posted 4 years ago
I suppose the less you can afford to take a £400 octopus seamen bath, the more annoyed you’ll be about it.
I’m not (and could not) justify the time and effort in going to court, setting up a website and publicising said website. Just thinking that the OP might have saved up for a while for these wheels and ill afford another set.
The switch hubs are just rebranded Novatec anyway aren’t they? (D882SB by the looks of it)Posted 4 years agotomdSubscriber
mmm I’ve just finished the tang-tactics that came with my superstar pads. The pads were cheap, arrived next day and have yet to result in a firey death (only 3 years so too soon to tell)
Edit: just read the rant website. FFS. You have been wronged, but it’s not like he stole your first born.
What do you actually want from him? Do you want him shut down and on the street? Do you want him strung up? You’re wasting a hell of a lot of effort, time and money. Be careful not to lose perspective.
Oh and why would you pay that much for hubs and wheels of dubious quality!? A good wheel builder could have built you a good set of wheels for the same money (using proper rims, spokes & branded hubs). If it’s a decent wheel builder you’d get free coffee, biscuits and a true up after a few months into the bargain.Posted 4 years ago
£400 octopus seamen bath
Suggests you have had experience of said bath.
That there is a pic of a man with ink all over his face.
If you feel offended, I’m sorry, please go to http://www.antipicsofbeingspaffedonbyanoctopus.com for help and support getting over this traumatic event.
😉Posted 4 years agoPJM1974Member
In the interests of forum balance, I have to agree that if I’d encountered the same customer service as the OP, I’d be absolutely spitting nails.
However, there is a line between putting a reasoned argument online in the interests of fellow consumers and slander, also a spelling and grammar check will often mean the difference between being taken seriously and the reaction seen here.Posted 4 years agojaymoidMember
can I have one of those chocolate octopus (octopi?) please.
The word ‘octopus’ originates from the Greek word okt?pous, and as such the plural is ‘octopodes’, rather than applying the rules for some Latin plurals.
The modern plural in English is ‘octopuses’, although ‘octopodes’ sounds so much cooler.
“Who ate all my anotomically-incorrect chocolate octopedes?!”
I have some superstar flats, sintered pads, and grips. However I won’t be buying anything else from them now I know that the owner is a bit of a ming.Posted 4 years ago
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