I have a return with pre-paid shipping via UPS. The UPS page gives me a label to print (I have no printer) and a barcode for the store to scan from my phone, but it doesn’t say if these are 2 options or if they want both.

So, save me a wasted trip to the drop-off point, can I just show up with the barcode on my phone and a hand-written label?

If it’s the same as our Hermes/UPS place, you just need the barcode. They can print the label there (or you can do it yourself on the label printing machine).

Is there a ‘I don’t have a printer’ option on the return?

Yeah, I did one similar the other day.

There was a little machine in a corner of the shop. You scan the barcode with it (I had to turn up the brightness and zoom in, the scanner was pretty poor) and it pukes out a sticky label. You stick it on the parcel and take it to the counter. It’s all pretty painless.

… there was also comprehensive instructions with the return label’s email. Have you overlooked a page somewhere?

Thanks. There were no instructions, just a link to download the label.

Similar to Amazon returns – I had one a while ago, I couldn’t be arsed to use my own paper and ink, so I took a screen-shot of the barcode zoomed in and cropped to make it easier for the counter staff to scan it, the one that you’re given is a bit titchy and can be difficult to scan.