- Updated Singletrack App instructions for iPad and Android
PHC, kcal and foureyes – Can you email me at @singletrackworld.com">firstname.lastname@example.org if you are having issues with your subscription/app.
I’m in the office 9-5 Monday-Friday and will happily sort out these issues
perthmtb – Sorry, no Windows 8 Phone app in the medium term. I’ll talk to the developers but the numbers of users of Windows 8 are so low it’s not economically viable for most app development. You can use the MagArchive which includes PDF, ePub, and Kindle versions of the mags. We think the ePub works great on all smart phones.Posted 6 years agobigholtyMember
Evening all , just trying to activate my account and its asking for my activation key ?? , ive paid for full subscription , i clicked on the e-mail activate link and it says There was an error activating your account, please try again.Posted 6 years ago
Also when trying to use the App its asking for a sub key ( i assume it means subscription key ) is it sent at a later date ie with 24 hours via e-mail, any idea’s
Sorry, been a bit busy lately and also had major tech problems yesterday.
PHC was sorted out 2 weeks ago.
kcal: Was sorted out last week.
foureyes: Your issue is a bit more complicated and I’ve sought advice from PocketMags last week. I’ll chase them again today. sorry about the delay.
bigholty: It takes a few hours until everything is synced up. You’ve now got your sub number and you can access it here http://singletrackworld.com/premier/account/Posted 6 years ago
You should be able to use the app nownickbSubscriber
Hi Patrick (and/or anyone else at STW that can help)
I’m still having issues with the STW app on iPad. Was working fine on iOS6 (although it took a while to get it working and needed help at your end). My iPad was reset when upgraded to iOS 7, and I’m now getting the same issues I had initially…
I’m a print and digital subscriber, but when in the app, I click on Subscriptions, enter my email address (username) and sub number and I get the error:
“Someone else has already activated this Subscription. For more information, please contact our Customer Services – email@example.com.”
I think my account needs to be reset at either STW or pocketmags – can you help?
ps – I’ve already sent a couple of email over the last 2-3 days to pocketmags, who haven’t been particularly helpful…Posted 6 years ago
Finally heard back and I think I can clarify things.
When you use the methods linked to above the following happens:
If you are logged into the app with a pocketmags account everything will be fine and you should be anle to use multiple devices to access your sub.
If you are not logged in and activate your sub, you effectively create a temporary account on your device. If you want to use a second (or third) device you need to create and account within the app on the same device you activated withPosted 6 years ago
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