Two tales of good customer service
Just to balance out some of the moaning and negativity we occasionally see on this forum, I feel I should publicly recognise 2 companies here for their excellent warranty service.
The first is Hope (naturally!) who just replaced my 4 year old Vision 2 battery FOC. All the more impressive because the issue was mainly self inflicted: I’d tried to improve the contact on split connector pin, broke it, then left it lying about and managed to trap it in a door and mangle it beyond repair.
The second is worth a mention as I saw a thread a while ago questioning their warranty. 49 weeks after purchasing a C&B Seen unit, the connector on the battery broke off in my hands. I got sent a new battery, again FOC, and a picture of how the manufacturer had changed the design to address this fault.
All I need now is my broken wrist to fix itself and I’ll be able to put them to good use!Posted 4 years agomatt1986Member
I had a problem with a c and b seen light contacted them they sent me a new one out that day without question without having revived the broken one back. Great service.
Iv also just had some great customer service off BMC snapped my frame they have upgraded me without question.Posted 4 years agomangatankMember
Xfusion and Rutland Cycles were a textbook example of good customer care when I had an issue. Similarly, I’ve just entered into a warranty situation with a dropper fork made by a certain manufacturer. I wouldn’t call it bad so far, just very confused…more on this when it all shakes out.Posted 4 years agomikewsmithSubscriber
All I need now is my broken wrist to fix itself and I’ll be able to put them to good use!
Have you contacted the manufacturer?
Iv also just had some great customer service off BMC snapped my frame they have upgraded me without question.
I know someone similar – looks like BMC sponsor him due to the number of new frames he gets 😉Posted 4 years agotrail_ratMember
broke my 3 year old hope SP 3 bolt hub body
stripped it down and sent it off last tuesday
recieved replacement last friday.
USE – dropped my exposure MAXX D off my bike – my fault i hadnt clicked it in – stopped the driver working.
the guys in service have looked after me in a similar manner 😀Posted 4 years agohonourablegeorgeMember
I broke a Zee mech the first day I used it, it came apart at the pivot. I assumed it had hit a rock or somesuch, and bent it back into shape with a big hammer. Left it in a box for a few months, as it was still a bit bent, albeit usable. Read a bunch of threads on here afterwards about how lots of Zees had failed at the pivot, due to a design fault. Dropped Rose an email, explained the scenario. They sent me a return label – I posted back to Germany FOC, and a full refund. Very impressed.
Renthal also, had a minor issue resolved by them recently (an issue I could have lived with, but they offered to replace straight away), top class service, replacement part delivered by UPS. fast answers to emails from a guy who was very keen to help. Will deffo buy Renthal again.Posted 4 years ago
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