Hi

My current John Lewis BB fibre to the cabinet package needs to be changed as JL are pulling out of supplying (via plus net) broadband.

I’ve looked at plus net and can get the same 60mbps package for £25 a month. The service has always been reliable but that’s the max speed as I’m a way away from the exchange. What’s been great about JL/ plus net is when there have been issues, although there have been very few of them tbf the call centre answers straight away and is in Yorkshire. I can talk to a person who immediately knows what I need and can help efficiently and effectively. I didn’t get this with we or bt previously.
I know plusnet is now owned by BT/EE and perhaps their days as a standalone service are numbered and their call centre will get outsourced.

I have also looked at Trooli. I’ve seen the vans around cabling up my town this yr and googled them out of interest.

They can supply me with fibre to the premises which seems like a major step forward with their current Black Friday offer being £30  / mth for 900mbps! This is a 24 month  contract just like the plusnet one. I guess they are a new company and are the only fttp provider here.

has anyone got any experience of Trooli?

they have a uk based call centre which is helpful. They are in the expansion phase and picking up lots of customers locally. It feels like the future is fttp rather than some shonky copper cable that terminates in a less that helpful place in my house (nowhere near any power socket!) . My wife and I work from home, we rely on streaming most of our tv and music, the kids also stream everything, we’re all rigged up with ring devices so it seems sensible to have an up to date fibre connection. I’d be happy to pay £30/ mth for it.

Long term their minimum level service is 150mbps. That would prob do me coming from 60 mbps and until the last couple of yrs 30mbps, it’s just the 900 mbps service is the same price for 24 months.

any feedback will be useful although writing it all down here is sort of convincing me…

I’ve had Trooli for a year now – East Sussex, near Lewes.

Found them excellent to deal with and the product is good too. Fast, symetrical (up and down) even though it was supposed to be higher on the downside. Installed quickly with minimum of fuss.

Had one billiong

So much so I recommended them for work and we have just had the install which was also quick and painless despite being a tricky non standard warehouse.

So so far so good.

(probably jinxed it now!)

I’m near Ipswich, Suffolk and signed with Trooli last month.  So far so good, much faster speeds than EE and cheaper too!

Only slight issue I have is that I signed for the 500mbps just weeks before the Black Friday deal!

Would recommend

I’ve been on Trooli for nearly a year now and have had the same experience as @winston. A very fast, stable connection and a really easy company to deal with when I’ve had billing questions (which turned out to be me misunderstanding, not them messing up).

I’ve recommended them to others in my area and I think they’ve been happy too.

I assume it’ll work with my tender nova mesh?

@burko73 , you’re near southampton somewhere aren’t you – mind me asking where?
(I registered interest a while ago but nothing doing)

burko73Full MemberI assume it’ll work with my tender nova mesh?

I wouldn’t be 100% sure about that.

I got the DGA4134 router (they may be on the 4135 by now)

Its the easy mesh protocol but also locked down to Trooli. The only mesh extender they recommend is this one:

https://www.netxl.com/powerline-adapters/technicolor-owa0131-wifi-extender/

They rent them for 5 a month or something but I bought one obvs – on a 2 year contract its bonkers to rent one!

I’m not saying you couldn’t make it work with something else but maybe not.

If you’re a roll your own networking type Trooli discourage own router use. It is possible to extract the login details from the Technicolor device but it all sounds a bit iffy privacy and Ofcom regs wise.

All I have currently is a Jl bb router with the WiFi turned off and a tenda nova mesh plugged into a network socket that does the WiFi bit as there were dead spots with the jl router. I’m deffo not a computer techy type! The sales guy says it should be ok but I don’t generally trust sales guys! 

Toob cover most of Southampton at 900 up0 and down with fibre to the box by my feet. No issues and good service when set up. £25 a month for the last 18 months or so.

All I have currently is a Jl bb router with the WiFi turned off and a tenda nova mesh plugged into a network socket that does the WiFi bit as there were dead spots with the jl router. I’m deffo not a computer techy type! The sales guy says it should be ok but I don’t generally trust sales guys!

You should be able to do the same thing with the trooli supplied modem/router. I have a similar setup with a bunch of unifi equipment connected to an Ethernet port on their router and the trooli WiFi disabled.

Perfect. I took the plunge. Free install/ equipment as well. Should be coming Friday to do the install/ activate it.

Serious question…

…once you have fibre into the property, does it really make any difference what letterhead is on the bill? Sureley it’s just a matter of selecting the best speed/contract according to your needs.

…once you have fibre into the property, does it really make any difference what letterhead is on the bill?

It depends on how the local setup has been implemented.

As part of the deal fastershire ( Herefordshire and Gloucestershire rural broadband) made only Gigaclear and their affiliates can use the infrastructure they have installed as an commercial  enterprise with substantial local government support initially so you can’t use others such as Plusnet etc. So choice is limited at present. Which is a problem as our neighbours who have had it installed have had significant problems with very poor quality work and have found it really difficult to get any sensible response from the company

Yep basically the only company compelled to open up their network to everyone is openreach.