geoffj – Member
…might also be worth checking if you anti-virus could be causing some of the issues.Posted 5 years ago
It’s all very good advice, but as the clear numpty that I am when it comes to computer stuff, if I don’t understand what you’re saying then yes the answer is to get a man in as you really are wasting your time.
But thanks anyway.
1. What antivirus are you using? Google that with Thunderbird in the search string to see if anything comes up?
2. Do you have a web front end for your email? Can you send some test emails from that to see if you can replicate the problem?
3. Can you try the same thing using Windows Mail or another free client? That should help determine if its a Thunderbird or network / main server issue.
Process of elimination – or just buy a Mac 😉Posted 5 years ago
I have been using Thunderbird for emails for a couple of years now, without problems. In the last couple of weeks there has been a marked increase in the number of empty emails being received by customers, I write the email and they receive contentless emails.
It generally happens when using the reply button rather than just writing and sending a new email.
To the vastly more knowledgeable on these things than me, is it an problem at my end or Mozilla’s?
Is there a fix? Or should I simply change, kicking and screaming, to Outlook?
Muchas gracias.Posted 5 years ago
Thanks, it’s v14.
Anti virus is MSE.
Web front end? Test mails probably won’t do much good as it’s a sporradic occurance.
Would gmail be a free client for testing?
I’d be inclined to run an AV / Malware scan. It sounds like the sort of thing that an AV program might do (deleting infected content).
These are run on a regular, every couple of weeks, basis.Posted 5 years ago
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