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  • Three voicemail/poor service
  • JoeBones
    Free Member

    Anyone any ideas if Three plan to support visual voicemail anytime soon?

    Currently on with customer services for over 30 mins to some women who cant speak English and doesn’t understand what visual voicemail is 🙁

    Happy New Year btw!

    phil5556
    Full Member

    What’s visual voice mail?

    simondbarnes
    Full Member

    What he said

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    IA
    Full Member

    12 years since visual voicemail was introduced, they’ve not done it yet so doubt they’re going to.

    Who’s leaving voicemail anyway?!

    devbrix
    Free Member

    Threes customer service is shocking. I was called by someone who called themselves ‘Chelsea’ (who clearly wasn’t called ‘Chelsea’) to renew my contract. A few days earlier I had also received a text offering me a new rate. ‘Chelsea’ said she was definitely going to give the best rate as ‘you’re such a loyal customer’, so I was waiting for the even better offer. Problem was her rate was miles higher than the rate on the text. I clarified with her whether this was definitely the best rate she could offer and she said yes it definitely was and was a ‘fantastic deal’. I explained I had already been offered a very much better rate and queried why she had offered a rate so much higher which she couldn’t explain, although I suspect commission has something to do with it. I asked to speak to the complaints department who apologised for ‘our mistake’ and offered to honour the better rate and add a free month.
    I feel really sorry for call centre workers in far off lands being put in a position of lying to customers about ‘best offers’ (and even their name) but ultimately it’s down to Three to commission an honest customer sales service. It’s not. I should have moved supplier but I suspect they are all at the same game. All very depressing.

    oldtennisshoes
    Full Member

    I remember being aggrieved about the lack of visual voicemail when I moved from O2 to Three. Not sure I’ve given it a second thought in the 10+ years since.

    jimmy
    Full Member

    My only suggestion on 3 voicemail is to be clever enough to read the name from my contacts ratherthan say “you have a message from oh- seven-seven-eight….” Just play the dam message!

    v8ninety
    Full Member

    I’ve not had a voicemail facility on my phone for years. The above point about reading out the whole number, slowly, only to hear a ‘…click, brrrrrrrrr’ completely killed it for me. People’s inability to hang up OR leave an intelligible message fries my brain.

    So now, just text or try again later.

    pocpoc
    Free Member

    My only suggestion on 3 voicemail is to be clever enough to read the name from my contacts ratherthan say “you have a message from oh- seven-seven-eight….” Just play the dam message!

    Dear god this. Why not play the message first? The person leaving the message will tell me who it is! I also have a missed call from the same number- you don’t need to read the number to me.
    I hate getting voicemails for this exact reason.

    JoeBones
    Free Member

    I have found to answer to this problem.

    Hullomail, brilliant app and 79p per month.

    Yes O2 has VVM but the network is crap in BT areas.

    boomerlives
    Free Member

    79p a month! You have been, and continue to be, rubber dicked

    Go on a real network and you don’t have to pay twice

    JoeBones
    Free Member

    Try driving from Bangor to Greenisland holding a call on O2. Beyond useless. Thats why I changed network.

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