So I’ve had a letter from BT putting their prices up. Obviously I’m seeing this as an opportunity to kick them into touch early. Has anyone done similar?
We did this 5 days ago following the same letter. Got Virgin installed within 4 days. BT was giving us 2mb and less most days, our new Virgin connection is 110mb or more. For LESS than we paid BT. !!!!!
We moved from Southampton to Islington, London, and brought our existing connection with us. The BT infrastructure in the building is old and not fit for purpose. We didn’t know this prior to moving of course. We were getting crazy packet loss and stupidly low speeds for £40ish a month. Even the “estimated” speed of 12mb was laughable, but we were regularly in the 0.Xmb range according to BT’s own speedchecker.
5 months of being on the phone to BT every night, engineers rounds, being lied to by incompetent customer service operators, going to the ombudsman, etc. BT would not budge and flatly told us our internet connection was “fine” whilst i’m looking at a screen that say 0.25mb and 400ms ping. They wanted £300 odd quid to cancel the contract, cheeky sods.
Interestingly, our building has modern Virgin Media fibre connection, despite BT’s being ancient.
We phoned them up the MINUTE that price increase letter came through. Good riddance, never again. They’ve lost my custom for life due to the way they handled it all.
As soon as you mention the price increase letter the cancelations team give you no hassle and do the job quickly.