- TF Tuned – Now that is a perfect example of customer service!
I am so impressed with TF Tuned’s customer service, it is ages since I last used them and had kind of forgotten just how amazing it is.
Booked my fork in on Friday, given a 1 hour timeslot for the courier arriving to get it on Monday.
Received a text on Tuesday morning to tell me it had been received and was going to be worked on.
Received a call from the guy who was just finishing it off mid afternoon to explain what they had done and advise on a question I had asked.
Received a text at around 6pm telling me that the job was complete and with the courier and I would get a 1hr time slot to await its delivery the next morning.
Fork arrived back at 8.30 this morning as promised.
Pretty impressive really, a 48hr turnaround and the texts/calls along the way meant there wasn’t a moment I was thinking “I wonder if it arrived” or “I wonder if they have managed to fix it” etc.
Reckon quite a few companies could take a leaf out of their book!
(Bet doing it yourself was a load cheaper though binners! :D)Posted 5 years agodobiejessmoMember
When they did my Fox forks years ago they leaked after about 6months.Which they never did in the previous 2 years from New.Then some old Sid race they did that were sticking down spent £70 odd years ago then 4months later they were the same again sold forks for £40 as said above never use them since.Far as i am concern was throwing money down the drain.Posted 5 years ago
They may be alot better now.
The topic ‘TF Tuned – Now that is a perfect example of customer service!’ is closed to new replies.