I'll try to keep this one as short as possible.
Switched from TT (just broadband, no phone) to BT in Feb 2010. TT kept billing me in March and April. I called mid-april to ask why I was billed in March, they said it was to cover Feb and the account was definitely cancelled. I still got billed end of April.
Formal complaint made in May, letter received saying they admitted messing up and apologising and refunded the 2 months subscription.
Then I start receiving letters and phone calls from their billing dept chasing £16.25 I owe them (no idea where this figure came from). Spoke to them over the phone twice to explain the situation, still kept getting calls.
Another formal complaint to their second level CS team, another reply saying they apologise profusely and I owe them no money. This chap also stated he had no idea where the £16.25 figure came from.
Still keep getting calls, at least one daily from their billing dept.
CAB and ConsumerDirect advised I speak to OTEL (arbitration scheme), which I've done. OTEL says it's clear cut and I should ask for compensation
The question is – how much? I really have no idea and want to be reasonable. But I reckon I've spend 6hrs sorting this out so I'm planning to demand £300 (£50/hr)
Does that sound reasonable?