- Superstar …………………..again
Tbh ive ordered stuff before and it’s been fine other stuff has taken a while but this time it’s been too long.Posted 7 years ago
And although normally i can’t get through on the phone my main problem this time was getting through and talking to the elusive (except on forums posing as numerous alter egos) owner of superstar who was about as useful as t*ts on a nun!paulosoxoSubscriber
My chain guide turned up next day. No problems.
thepodge – Member
if you want customer service go to a shop.
I’m sorry Podge, but that’s balls, a customer should be treat no differently regardless of how they place there ordered.
Chain Reaction, Wiggle and On One manage it most of the time.Posted 7 years agocookeaaSubscriber
I ordered some stuff once off the interweb for a pittance less than the shop round the corner would have charged…
It didn’t materialise instantly, and a free blowjob wasn’t included!!!!
So I firebombed them….
Did I overreact?
Hard to say these days, apparently being kept waiting a while for bicycle parts is on a par with child abuse so effectively I torched a Kiddie fiddler, The Tabloids would approve I think…
Just for good measure tell us all about your late delivery story, I’m really interested by the whole topic now; will it arrive, won’t it arrive, what will you do if it’s not here soon?!??!!
Please tell us everything, the fine details only make such stories even more enthralling…Posted 7 years agostumpy01Member
Only ever ordered brake pads from them. So far, they have ALWAYS arrived next day & I have not had any problem with them at all.
Only time I called them was to ask if I could return some unused Julie Pads that I didn’t need as I’d got rid of the brakes. Got through to someone straight away.Posted 7 years agoKitMember
My Local bikeshop offered me a “50% off” disc rotor that actually turned out to be ‘mislabled’ at the till/sorry mate.
Whereas there are no shenanigans with people like Superstar.
They price their products correctly. That is key to me.
You’ve not taken me up on my offer yet Hora…Posted 7 years agoKitMemberMrGreedySubscriber
No doubt they have some good products, I nearly gave in and bought some of their grips at the London bike show. However, I just can’t get past how much of an expletive the guy running it was for shilling his stuff and generally being an arse on here, and for that reason he’ll never have a penny of my money. I suspect many others feel the same way too.Posted 7 years ago
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